Customers satisfied with their electricity supplier in Great Britain 2011-2017

This statistic shows the share of electricity supplier customers which are satisfied or very satisfied with their supplier, from January 2011 to December 2017. It shows since the methodology change, customer satisfaction has increased. 72 of customers were satisfied with their electricity supplier as of the 4th quarter of 2017.

Share of customers which are satisfied or very satisfied with their electricity suppliers' service in Great Britain (GB) from 1st quarter 2011 to 4th quarter 2016 (share in percentage)*

Loading statistic...
You need to log in to download this statistic
Register for free
Already a member?
Log in
Show detailed source information?
Register for free
Already a member?
Log in
Source

Release date

February 2018

Region

United Kingdom (Great Britain)

Survey time period

Q1 2011 to Q4 2017

Number of respondents

10,000+

Supplementary notes

*Customers were asked the question 'How satisfied are you with the service you get from your current supplier?’. The question was asked separately for gas and electricity.

**In 2017, the methodology for results changed. The source adds "From 2017 these answer scales have changed. Overall satisfaction, ease of contact and ease of understanding bill are now asked on 7 point scales. For these metrics we now show the data for those who said extremely satisfied, very satisfied or fairly satisfied. Recommendation is now asked on a scale of 0-10. We are showing data for customers who said that their likelihood to recommend their supplier on a scale of 0-10 was 8 or above. The question on suppliers valuing customers has remained a 5 point scale and so the data presented remains the same (those who answered very satisfied or fairly satisfied). "

Statista Accounts: Access All Statistics. Starting from $708 / Year
Basic Account
Get to know the platform

You only have access to basic statistics.

Single Account
Your perfect start with Statista
  • Instant access to 1m statistics
  • Download in XLS, PDF & PNG format
  • Detailed references
$59 / Month *
Corporate Account
Full access

Corporate solution including all features.

* All products require an annual contract; Prices do not include sales tax.

Statistics on "Energy market and customer engagement in the UK"

Statista Accounts: Access All Statistics. Starting from $708 / Year
Learn more about how Statista can support your business.