This statistic illustrates the important factors for consumers when selecting a bank or insurer in the United Kingdom (UK) as of 2015. It can be seen that 67 percent of respondents stated that polite and knowledgeable staff was an important factor in this decision making process.
Important factors for consumers when selecting a bank or insurer in the United Kingdom (UK) as of 2015
Characteristic
Share of respondents who consider factor important
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Accenture. (April 15, 2016). Important factors for consumers when selecting a bank or insurer in the United Kingdom (UK) as of 2015 [Graph]. In Statista. Retrieved February 12, 2025, from https://www.statista.com/statistics/590967/important-factors-when-selecting-bank-or-insurer-united-kingdom-uk/?__sso_cookie_checker=failed
Accenture. "Important factors for consumers when selecting a bank or insurer in the United Kingdom (UK) as of 2015." Chart. April 15, 2016. Statista. Accessed February 12, 2025. https://www.statista.com/statistics/590967/important-factors-when-selecting-bank-or-insurer-united-kingdom-uk/?__sso_cookie_checker=failed
Accenture. (2016). Important factors for consumers when selecting a bank or insurer in the United Kingdom (UK) as of 2015. Statista. Statista Inc.. Accessed: February 12, 2025. https://www.statista.com/statistics/590967/important-factors-when-selecting-bank-or-insurer-united-kingdom-uk/?__sso_cookie_checker=failed
Accenture. "Important Factors for Consumers When Selecting a Bank or Insurer in The United Kingdom (Uk) as of 2015." Statista, Statista Inc., 15 Apr 2016, https://www.statista.com/statistics/590967/important-factors-when-selecting-bank-or-insurer-united-kingdom-uk/?__sso_cookie_checker=failed
Accenture, Important factors for consumers when selecting a bank or insurer in the United Kingdom (UK) as of 2015 Statista, https://www.statista.com/statistics/590967/important-factors-when-selecting-bank-or-insurer-united-kingdom-uk/?__sso_cookie_checker=failed (last visited February 12, 2025)
Important factors for consumers when selecting a bank or insurer in the United Kingdom (UK) as of 2015 [Graph], Accenture, April 15, 2016. [Online]. Available: https://www.statista.com/statistics/590967/important-factors-when-selecting-bank-or-insurer-united-kingdom-uk/?__sso_cookie_checker=failed