Companies in Sweden concerned about cross-border complaints when selling abroad 2014

The statistic shows the results of a survey conducted among Swedish enterprises that sold goods and/or services online in other EU countries in 2014 and those that used to or tried to do so. It displays Swedish companies' level of concern regarding cross-border complaints and disputes resolvings when selling abroad. The majority of responding companies stated that cross-border complaints and disputes had not been a problem at all for them (58 percent).

Companies in Sweden facing cross-border complaints and disputes when selling or trying to sell online in other EU countries in 2014

Share of responding enterprises
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Sources

Release date

May 2015

Region

Sweden

Survey time period

January 19 to February 6, 2015

Number of respondents

400 respondents

Special properties

companies that purchased their products and/or services online fron another EU country in 2014 and those that used to do so or tried to do so

Method of interview

Telephone interview

Supplementary notes

Original survey question: "For each of the following difficulties that may present itself when selling or trying to purchase online from other EU countries, can you tell me if it has been a major problem, a minor problem or not a problem at all?
- Resolving complaints and disputes cross-border is too expensive"

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Statistics on "E-commerce in Sweden"

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