The statistic shows the results of a survey conducted among Swedish enterprises that sold goods and/or services online in other EU countries in 2014 and those that used to or tried to do so. It displays Swedish companies' level of concern regarding cross-border complaints and disputes resolvings when selling abroad. The majority of responding companies stated that cross-border complaints and disputes had not been a problem at all for them (58 percent).
Companies in Sweden facing cross-border complaints and disputes when selling or trying to sell online in other EU countries in 2014
companies that purchased their products and/or services online fron another EU country in 2014 and those that used to do so or tried to do so
Method of interview
Telephone interview
Supplementary notes
Original survey question: "For each of the following difficulties that may present itself when selling or trying to purchase online from other EU countries, can you tell me if it has been a major problem, a minor problem or not a problem at all? - Resolving complaints and disputes cross-border is too expensive"
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European Commission. (May 1, 2015). Companies in Sweden facing cross-border complaints and disputes when selling or trying to sell online in other EU countries in 2014 [Graph]. In Statista. Retrieved January 20, 2020, from https://www.statista.com/statistics/603656/swedish-companies-concerned-about-resolving-complaints-cross-border/
European Commission. "Companies in Sweden facing cross-border complaints and disputes when selling or trying to sell online in other EU countries in 2014." Chart. May 1, 2015. Statista. Accessed January 20, 2020. https://www.statista.com/statistics/603656/swedish-companies-concerned-about-resolving-complaints-cross-border/
European Commission. (2015). Companies in Sweden facing cross-border complaints and disputes when selling or trying to sell online in other EU countries in 2014. Statista. Statista Inc.. Accessed: January 20, 2020. https://www.statista.com/statistics/603656/swedish-companies-concerned-about-resolving-complaints-cross-border/
European Commission. "Companies in Sweden Facing Cross-border Complaints and Disputes When Selling or Trying to Sell Online in Other Eu Countries in 2014." Statista, Statista Inc., 1 May 2015, https://www.statista.com/statistics/603656/swedish-companies-concerned-about-resolving-complaints-cross-border/
European Commission, Companies in Sweden facing cross-border complaints and disputes when selling or trying to sell online in other EU countries in 2014 Statista, https://www.statista.com/statistics/603656/swedish-companies-concerned-about-resolving-complaints-cross-border/ (last visited January 20, 2020)
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