Italian firms worried about cross-border complaints when selling abroad 2014

This statistic displays the results of a survey conducted among enterprises that sold goods and/or services online in other EU countries in Italy in 2014 and those that used to or tried to do so. It illustrates Italian firm's level of concern regarding cross-border complaints and disputes resolvings when selling abroad. During the survey perdio, it was found that over 43 percent of responding companies reported that cross-border complaints and disputes had been a major problem for them.

Businesses in Italy facing cross-border complaints and disputes when selling or trying to sell online in other EU countries in 2014*

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Source

Release date

May 2015

Region

Italy

Survey time period

January 19, 2015 to February 6, 2015

Number of respondents

400 respondents

Special properties

companies that purchased their products and/or services online fron another EU country in 2014 and those that used to do so or tried to do so.

Method of interview

Telephone interview

Supplementary notes

* This question was phrased by the source as follows: "For each of the following difficulties that may present itself when selling or trying to purchase online from other EU countries, can you tell me if it has been a major problem, a minor problem or not a problem at all? - Resolving complaints and disputes cross-border is too expensive"

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