The global customer relationship management (CRM) software market is forecast to grow to 57 billion U.S. dollars in size in 2025. This is a projected increase of almost four billion U.S. dollars from 2021, at a compound annual growth rate (CAGR) of 2.1 percent.
Salesforce is the leader in the CRM applications market, with a share of 16.8 percent in 2018. Other contenders in the market include Oracle and SAP, with 5.7 and 5.6 percent market shares respectively in 2018.
Customer relationship management (CRM) software market revenues worldwide from 2015 to 2026
(in million U.S. dollars)
For this statistic, the figures from 2022 to 2026 were rounded after being calculated using a constant annual growth rate of 2.1 percent CAGR, based on data provided by the source.
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Apps Run The World, & Statista. (September 23, 2022). Customer relationship management (CRM) software market revenues worldwide from 2015 to 2026 (in million U.S. dollars) [Graph]. In Statista. Retrieved December 05, 2024, from https://www.statista.com/statistics/605933/worldwide-customer-relationship-management-market-forecast/
Apps Run The World, und Statista. "Customer relationship management (CRM) software market revenues worldwide from 2015 to 2026 (in million U.S. dollars)." Chart. September 23, 2022. Statista. Accessed December 05, 2024. https://www.statista.com/statistics/605933/worldwide-customer-relationship-management-market-forecast/
Apps Run The World, Statista. (2022). Customer relationship management (CRM) software market revenues worldwide from 2015 to 2026 (in million U.S. dollars). Statista. Statista Inc.. Accessed: December 05, 2024. https://www.statista.com/statistics/605933/worldwide-customer-relationship-management-market-forecast/
Apps Run The World, and Statista. "Customer Relationship Management (Crm) Software Market Revenues Worldwide from 2015 to 2026 (in Million U.S. Dollars)." Statista, Statista Inc., 23 Sep 2022, https://www.statista.com/statistics/605933/worldwide-customer-relationship-management-market-forecast/
Apps Run The World & Statista, Customer relationship management (CRM) software market revenues worldwide from 2015 to 2026 (in million U.S. dollars) Statista, https://www.statista.com/statistics/605933/worldwide-customer-relationship-management-market-forecast/ (last visited December 05, 2024)
Customer relationship management (CRM) software market revenues worldwide from 2015 to 2026 (in million U.S. dollars) [Graph], Apps Run The World, & Statista, September 23, 2022. [Online]. Available: https://www.statista.com/statistics/605933/worldwide-customer-relationship-management-market-forecast/