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Customer satisfaction with digital banking services in South Africa 2016
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Customer satisfaction with digital banking services in South Africa 2016
Customer satisfaction with digital banking services of South African banks in 2016
by Statista Research Department,
last edited
May 11, 2016
This statistic presents the customer satisfaction with digital banking services of South African banks in 2016. The results of the survey revealed that First National Bank ranked first, with a score of 80 out of possible 100.
Customer satisfaction with digital banking services of South African banks in 2016
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by Statista Research Department,
last edited
May 11, 2016
This statistic presents the customer satisfaction with digital banking services of South African banks in 2016. The results of the survey revealed that First National Bank ranked first, with a score of 80 out of possible 100.
- Show sources information
- As a Premium user you get access to the detailed source references and background information about this statistic.
- Show publisher information
- Release date
- May 2016
- Region
- South Africa
- Survey time period
- 2016
- Number of respondents
- 10,000 respondents
- Special properties
- banking clients in South Africa
- Supplementary notes
- The source adds the following information: "measuring customer satisfaction with digital banking services, including internet banking and mobile banking".
Source
- Show sources information
- As a Premium user you get access to the detailed source references and background information about this statistic.
- Show publisher information
- Release date
- May 2016
More information
- Region
- South Africa
- Survey time period
- 2016
- Number of respondents
- 10,000 respondents
- Special properties
- banking clients in South Africa
- Supplementary notes
- The source adds the following information: "measuring customer satisfaction with digital banking services, including internet banking and mobile banking".
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- Total assets of financial institutions in South Africa from 2002 to 2017, by institution type (in billion U.S. dollars)Assets of financial institutions in South Africa 2002-2017, by institution type
- Leading stock exchanges in Europe, Africa and the Middle East in 2018, by domestic market capitalization (in billion U.S. dollars)Leading stock exchanges in EMEA in 2018, by market capitalization
- Leading stock exchanges in Europe, Africa and the Middle East in 2018, by number of listed companiesNumber of listed companies on stock exchanges in EMEA 2018
- Market capitalization of listed domestic companies in South Africa from 2000 to 2018 (in billion U.S. dollars)Market capitalization of listed domestic companies in South Africa 2000-2018
- Domestic market capitalization to Gross National Income ratio in South Africa from 2005 to 2017Market capitalization to Gross National Income ratio in South Africa 2005-2017
- Total assets of pension funds in South Africa from 2002 to 2017 (in billion U.S. dollars)Assets of pension funds in South Africa 2002-2017
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- How have you transferred money to friends and acquaintances in the past 12 months?Means of transferring money to friends and acquaintances in South Africa 2017
- Share of mobile device users willing to use facial recognition function in future mobile banking apps in 2016, by regionMobile users willing to use facial recognition in future banking app 2016, by region
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- Most valuable banking brands in Africa as of February 2017 (in million U.S. dollars)Leading banks in Africa in 2017, by brand value
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- Banking revenue in Africa from 2012 to 2022 (in billions of U.S. dollars)Banking revenue in Africa 2012-2022
- Total assets of banks in South Africa from 2002 to 2017 (in billion U.S. dollars)Value of bank assets in South Africa 2002-2017
- Leading foreign banks in South Africa in 2017, by assets (in billion South African Rand)Leading foreign banks in South Africa 2017, by assets
- Number of banks registered in South Africa from 2006 to 2017Number of registered banks in South Africa 2006-2017
- Number of banks per country in the Central African Economic and Monetary Community in 2017Number of banks per country in CEMAC 2017
- Distribution of assets of banking sector in South Africa in 2017, by bank typeDistribution of assets of South African banking sector 2017, by bank type
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The most important statistics
- Share of the population with access to banking in Africa from 2012 to 2022Share of the population with access to banking in Africa 2012-2022
- Number of adults with a bank account in Africa from 2012 to 2022 (in millions)Number of adults with a bank account in Africa from 2012 to 2022
- Reasons for changing banks in South Africa in 2016Reasons for changing banks South Africa 2016
- Reasons for choosing a main bank in Africa in 2017Priorities in choosing a main bank in Africa 2017
- Leading banking transaction channels in Africa 2016, by countryPreferred banking channels in Africa 2016, by country
- Banking channels usage in Sub-Saharan Africa as of 2016, by frequencyBanking channels usage in Sub-Saharan Africa 2016, by frequency
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- Customer satisfaction with digital banking services of South African banks in 2016Customer satisfaction with digital banking services in South Africa 2016
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- Value of Islamic bond (sukuk) assets outstanding worldwide in 2017, by region (in billion U.S. dollars)Value of sukuk assets outstanding 2017, by region
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- Distribution of risk exposure of banking sector in South Africa in 2017Exposure to risk of South African banks 2017
- Cost of credit risk of banks worldwide in 2016, by regionCost of credit risk of banks globally 2016, by region
- Cost-to-income ratio for selected African banks in 2016Cost-to-income ratio for selected African banks 2016
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Statistics on "Financial market in Africa"
- Total assets of financial institutions in South Africa from 2002 to 2017 (in billion U.S. dollars)
- Total assets of financial institutions in South Africa from 2002 to 2017, by institution type (in billion U.S. dollars)
- Leading stock exchanges in Europe, Africa and the Middle East in 2018, by domestic market capitalization (in billion U.S. dollars)
- Leading stock exchanges in Europe, Africa and the Middle East in 2018, by number of listed companies
- Market capitalization of listed domestic companies in South Africa from 2000 to 2018 (in billion U.S. dollars)
- Domestic market capitalization to Gross National Income ratio in South Africa from 2005 to 2017
- Total assets of pension funds in South Africa from 2002 to 2017 (in billion U.S. dollars)
- Global assets under management in selected years from 2007 to 2017, by region (in trillion U.S. dollars)
- Leading Middle East and Africa acquirers in 2017, by number of transactions (in billions)
- Leading financial advisors to merger and acquisition deals in Africa and the Middle East in 2016, by deal value (in billion U.S. dollars)
- Number of purchase transactions on cards issued in Africa and Middle East in 2015 and 2020*, by issuer (in billion U.S. dollars)
- Annualized real return on equities, bonds and bills in South Africa from 2000 to 2016
- Number of bank products held in Africa in 2017, by country
- Which of these statements regarding financial services apply to you?
- Which five factors are most important to your clients when it comes to the management of their wealth and their investment decisions?
- How have you transferred money to friends and acquaintances in the past 12 months?
- Share of mobile device users willing to use facial recognition function in future mobile banking apps in 2016, by region
- Share of mobile device users willing to have the ability to perform bank transfers in future mobile banking apps in 2016, by region
- Which five factors are most important to your clients when it comes to the management of their wealth and their investment decisions?
- Most valuable banking brands in Africa as of February 2017 (in million U.S. dollars)
- Leading banks registered in South Africa in 2017, by assets (in billion South African Rand)
- Banking revenue in Africa from 2012 to 2022 (in billions of U.S. dollars)
- Total assets of banks in South Africa from 2002 to 2017 (in billion U.S. dollars)
- Leading foreign banks in South Africa in 2017, by assets (in billion South African Rand)
- Number of banks registered in South Africa from 2006 to 2017
- Number of banks per country in the Central African Economic and Monetary Community in 2017
- Distribution of assets of banking sector in South Africa in 2017, by bank type
- Frequency of point of sale banking usage in Sub-Saharan Africa in 2016
- Frequency of internet banking usage in Sub-Saharan Africa in 2016
- Share of the population with access to banking in Africa from 2012 to 2022
- Number of adults with a bank account in Africa from 2012 to 2022 (in millions)
- Reasons for changing banks in South Africa in 2016
- Reasons for choosing a main bank in Africa in 2017
- Leading banking transaction channels in Africa 2016, by country
- Banking channels usage in Sub-Saharan Africa as of 2016, by frequency
- Banking channels used at least weekly in South Africa in 2016
- Customer satisfaction with digital banking services of South African banks in 2016
- Share of bank customers in Sub-Saharan Africa who recommended their bank in the last year as of 2016, by country
- Share of bank customers in Sub-Saharan Africa considering to change their bank as of 2016, by country
- Distribution of global Islamic fund assets in 2017, by domicile
- Value of Islamic fund assets worldwide in 2017, by region (in billion U.S. dollars)
- Value of Islamic bond (sukuk) assets outstanding worldwide in 2017, by region (in billion U.S. dollars)
- Value of Islamic banking assets worldwide 2017, by region (in billion U.S. dollars)
- Largest merger and acquisition deals in Africa and the Middle East in 2016, by transaction value (in billion U.S. dollars)
- Domestic credit to private sector as share of GDP in South Africa from 2000 to 2017
- Distribution of risk exposure of banking sector in South Africa in 2017
- Cost of credit risk of banks worldwide in 2016, by region
- Cost-to-income ratio for selected African banks in 2016
- Cost-to-asset ratio of banks worldwide in 2016, by country
- Average market risk premium in South Africa from 2011 to 2019
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- How often do Regio Bank customers use online banking?
- How often do SNS Bank customers use online banking?
- How often do Triodos Bank customers use online banking?
- Percentage of banking clients who would bank with an existing non-bank financial brand in the United Kingdom (UK) in 2014
- Share of respondents who are interested in online banking services in the United Arab Emirates in October 2016, by offer*
- Share of respondents who prefer online banking in Saudi Arabia in October 2016, by activity*
- Share of respondents who prefer online banking in the United Arab Emirates in October 2016, by activity*
- Share of respondents who are interested in online banking services in Saudi Arabia in October 2016, by offer*
- Share of respondents who are willing to migrate their banking services to a digital bank in Saudi Arabia in October 2016, by product*
- Opinion of Arab youth on what would make them use online banking services more frequently across the Middle East and North Africa as of February 2018*
- Outstanding bank deposits in Northern Ireland as of Q3 2017, by business sector (in million GBP)
- Share of companies using internet banking in Malaysia in 2017, by sector
- Total number of registered smartphone-based mobile banking service customers in South Korea from 2009 to 2018 (in millions)
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