Customer satisfaction with digital banking services in South Africa 2016

This statistic presents the customer satisfaction with digital banking services of South African banks in 2016. The results of the survey revealed that First National Bank ranked first, with a score of 80 out of possible 100.

Customer satisfaction with digital banking services of South African banks in 2016

Points on a scale from 0 to 100
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Sources

Release date

May 2016

Region

South Africa

Survey time period

2016

Number of respondents

10,000 respondents

Special properties

banking clients in South Africa

Supplementary notes

The source adds the following information: "measuring customer satisfaction with digital banking services, including internet banking and mobile banking".

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