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Mobile payment app usage in the Benelux 2015-2016, by country

This survey shows the share of respondents who have used a mobile payment app in the Benelux countries from 2015 to 2016, by country. Between 2015 and 2016, Dutch respondents indicated they use mobile payment apps more than respondents from other Benelux countries. Mobile payment apps are pieces of software made for the ease of making payments on smartphones and tablet devices. Examples of this include mobile wallets, such as PayPal, Apple Pay, Android Pay and Samsung Pay, as well as specifically designed apps from banks or retail companies. The user clicks directly on the app to pay, opposed to online banking or logging on with a web browser to a web store. In the last years, the number of available mobile payment apps in the Benelux countries steadily increased. In the Netherlands, banking apps from major banks as Rabobank, ING and ABN Amro were updated in 2013 to enable checkouts using iDEAL, a payment method with a current market share of over 50 percent. In March 2017, Belgian banks BNP Paribas Fortis, Fintro and Hello Bank! launched their support for Android Pay whilst the Swedish mobile payment platform Seqr was introduced in Luxembourg in July 2016.

Share of respondents who have used a mobile payment app in the Benelux from 2015 to 2016, by country

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Release date

July 2016


Belgium, Luxembourg, Netherlands

Survey time period

March 18, 2016 to April 6, 2016

Number of respondents


Special properties

owner of mobile device

Method of interview

Online survey

Supplementary notes

The question was phrased by the source as follows: "Have you ever used a mobile payment app?" The numbers provided are a year on year comparison of those who answered 'yes'.

** The source does not specify the age of the respondents or the exact number of respondents from the Benelux-countries, as the number provided here concerns respondents from different countries.

The source defines mobile payment apps as: "apps like Google Wallet and Apple Pay, retailer apps or mobile payment buttons, excluding mobile banking apps".

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