Netherlands: consumer rating per bank 2020

In 2019, the average level of confidence in one's own bank in the Netherlands was approximately 3.3 on a scale from one to five. In comparison, the overall trust in banks on average was 3.0. At the beginning of 2019, RegioBank was the Dutch bank with the most domestic branches, with 476 offices.

Consumer confidence score of respondents in their own bank in the Netherlands from 2015 to 2020, by bank

Characteristic	2015	2016	2017	2018	2019	2020
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Release date

January 2021

More information

Region

Netherlands

Survey time period

October 2019 to September 2020

Number of respondents

11,815 respondents

Age group

18 years and older

Method of interview

Questionnaire

Supplementary notes

The figures have been taken from several publications.

The source notes, in 2015, the Dutch banks ABN AMRO, ASN Bank, ING, Rabobank, RegioBank, SNS and Triodos Bank co-operated with the survey. Centraal Beheer, Knab, Leaseplan Bank, NN Bank, NIBC and Woonfonds were added to this list in 2016.

* Consumers had to judge the trust they have in their own bank and the banking sector as a whole with a score from 1 to 5.

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