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Consumer rating of online banking services in the Netherlands from 2015 to 2017*, by bank

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Online banking service ratings Netherlands 2015-2017, by bank This survey shows the consumer rating of online banking services in the Netherlands from 2015 to 2017, by bank. As of 2017, the online banking service of Dutch bank ABN Amro was rated with a 4.4 on a scale of five. The share of smartphone or tablet users who use banking on the go has increased throughout the years in the Benelux region. Mobile banking subscriptions in Belgium, for example, increased from 140,000 in 2011 to 3.3 million in 2015. In the Netherlands, approximately 92 percent of the teenagers aged 15 to 16 years old used online banking to check their balance. Despite this, smartphones and tablets are less used for remote payments. In the fourth quarter of 2016, the turnover of remote payments initiated with a smartphone or tablet consisted approximately 1.4 percent of the total turnover in remote payments in the Netherlands.
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Description Source More information
This survey shows the consumer rating of online banking services in the Netherlands from 2015 to 2017, by bank. As of 2017, the online banking service of Dutch bank ABN Amro was rated with a 4.4 on a scale of five. The share of smartphone or tablet users who use banking on the go has increased throughout the years in the Benelux region. Mobile banking subscriptions in Belgium, for example, increased from 140,000 in 2011 to 3.3 million in 2015. In the Netherlands, approximately 92 percent of the teenagers aged 15 to 16 years old used online banking to check their balance. Despite this, smartphones and tablets are less used for remote payments. In the fourth quarter of 2016, the turnover of remote payments initiated with a smartphone or tablet consisted approximately 1.4 percent of the total turnover in remote payments in the Netherlands.
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Release date
November 2017
Region
Netherlands
Survey time period
September to December, 2016 and March to June, 2017***
Number of respondents
11,440 respondents
Age group
18 years and older
Special properties
consumers
Method of interview
Questionnaire
Supplementary notes
* The source states, the respondents could rate the services and usage of their bank on a rating scale from one to five.

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