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Consumer rating of online banking services in the Netherlands from 2015 to 2018, by bank

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Online banking service ratings Netherlands 2015-2018, by bank This survey shows the consumer rating of online banking services in the Netherlands from 2015 to 2018, by bank. As of 2018, the online banking service of Dutch bank ABN Amro was rated with a 4.4 on a scale of five. The share of smartphone or tablet users who use banking on the go has increased throughout the years in the Benelux region. Mobile banking subscriptions in Belgium, for example, increased from 140,000 in 2011 to 5.9 million in 2017. In the Netherlands, approximately 92 percent of the teenagers aged 15 to 16 years old used online banking to check their balance. Despite this, smartphones and tablets are less used for remote payments. In the fourth quarter of 2017, the turnover of remote payments initiated with a smartphone or tablet consisted approximately 1.5 percent of the total turnover in remote payments in the Netherlands.
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Description

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This survey shows the consumer rating of online banking services in the Netherlands from 2015 to 2018, by bank. As of 2018, the online banking service of Dutch bank ABN Amro was rated with a 4.4 on a scale of five. The share of smartphone or tablet users who use banking on the go has increased throughout the years in the Benelux region. Mobile banking subscriptions in Belgium, for example, increased from 140,000 in 2011 to 5.9 million in 2017. In the Netherlands, approximately 92 percent of the teenagers aged 15 to 16 years old used online banking to check their balance. Despite this, smartphones and tablets are less used for remote payments. In the fourth quarter of 2017, the turnover of remote payments initiated with a smartphone or tablet consisted approximately 1.5 percent of the total turnover in remote payments in the Netherlands.
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Release date
November 2018
Region
Netherlands
Survey time period
September to December, 2017 and March to June, 2018
Number of respondents
11,469 respondents
Age group
18 years and older
Special properties
consumers
Method of interview
Questionnaire
Supplementary notes
The source states, the respondents could rate the services and usage of their bank on a rating scale from one to five.

The figures have been taken from several publications.
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