Online banking service ratings Netherlands 2015-2019, by bank

As of 2019, the online banking service of Dutch bank ABN AMRO was rated with a 4.2 on a scale of five. The share of smartphone or tablet users who use banking on the go has increased throughout the years in the Benelux region. Mobile banking subscriptions in Belgium, for example, increased from 140,000 in 2011 to 5.9 million in 2017. In the Netherlands, approximately 92 percent of the teenagers aged 15 to 16 years old used online banking to check their balance. Despite this, smartphones and tablets are less used for remote payments. In the fourth quarter of 2017, the turnover of remote payments initiated with a smartphone or tablet consisted approximately 1.5 percent of the total turnover in remote payments in the Netherlands.

Consumer rating of online banking services in the Netherlands from 2015 to 2019, by bank

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Release date

January 2020



Survey time period

1 July, 2018 to 30 June, 2019

Number of respondents

15,194 respondents

Age group

18 years and older

Special properties


Method of interview


Supplementary notes

The source states, the respondents could rate the services and usage of their bank on a rating scale from one to five.

The figures have been taken from several publications.

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