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Current and planned business functions which are outsourced worldwide 2018
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Current and planned business functions which are outsourced worldwide 2018
What are your current and future outsourcing strategies for the various business functions?
by E. Mazareanu,
last edited
Oct 15, 2018
This statistic shows the outsourcing strategies for the various business functions as of 2018. During the survey, 74 percent of respondents worldwide stated that they currently outsourced their IT services, and a further 87 percent plan to maintain or increase their use of IT outsourcing in the future.
What are your current and future outsourcing strategies for the various business functions?
| Currently outsourced | Planning to maintain or increase level of outsourcing | |
|---|---|---|
| - | - | - |
| - | - | - |
| - | - | - |
| - | - | - |
| - | - | - |
| Currently outsourced | Planning to maintain or increase level of outsourcing | |
|---|---|---|
| - | - | - |
| - | - | - |
| - | - | - |
| - | - | - |
| - | - | - |
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Description
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More information
by E. Mazareanu,
last edited
Oct 15, 2018
This statistic shows the outsourcing strategies for the various business functions as of 2018. During the survey, 74 percent of respondents worldwide stated that they currently outsourced their IT services, and a further 87 percent plan to maintain or increase their use of IT outsourcing in the future.
- Show sources information
- Show publisher information
- Release date
- September 2018
- Region
- Worldwide
- Survey time period
- 2018
- Number of respondents
- 521 respondents
- Special properties
- business executives
- Supplementary notes
- The source did not provide the age of respondents or the method of survey.
Source
- Show sources information
- Show publisher information
- Release date
- September 2018
More information
- Region
- Worldwide
- Survey time period
- 2018
- Number of respondents
- 521 respondents
- Special properties
- business executives
- Supplementary notes
- The source did not provide the age of respondents or the method of survey.
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Business process outsourcing industry worldwide
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Global market size of outsourced services 2000-2018
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Leading countries in offshore business services worldwide in 2019
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Total contract value of the business process outsourcing market worldwide 2000-2018
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Global outsourcing industry revenue by service type 2010-2018
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Business process outsourcing (BPO) worldwide
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Statistics on "Business process outsourcing (BPO) worldwide"
- Industry overview
The most important statistics
- Global market size of outsourced services from 2000 to 2018 (in billion U.S. dollars)*Global market size of outsourced services 2000-2018
- Global outsourcing industry revenue from 2010 to 2018, by service type (in billion U.S. dollars)*Global outsourcing industry revenue by service type 2010-2018
- Total contract value of the business process outsourcing (BPO) market worldwide from 2000 to 2018 (in billion U.S. dollars)*Total contract value of the business process outsourcing market worldwide 2000-2018
- Global BPO market size in Q4 2017, by segment (in million U.S. dollars)Global market size of BPO by segment Q4 2017
- Total contract value of the information technology outsourcing (ITO) market worldwide from 2000 to 2018 (in billion U.S. dollars)*Contract value of the information technology outsourcing market worldwide 2000-2018
- Customer care BPO market size from 2017 to 2027 (in billion U.S. dollars)Market size of customer care BPO worldwide 2017-2027
- Global revenue of outsourced customer experience market from 2015 to 2020 (in billion U.S. dollars)*Size of global outsourced customer experience market 2015-2020
- Number of transactions in the global outsourcing market from 2017 to 2019, by quarterNumber of transactions in the global outsourcing market by quarter 2017-2019
- Geographical distribution
The most important statistics
- Global outsourcing industry revenue from 2010 to 2018, by region (in billion U.S. dollars)*Global outsourcing industry revenue by region 2010-2018
- Total contract value (TCV) of the outsourcing market in the Americas from 2000 to 2018 (in billion U.S. dollars)*Total contract value of the outsourcing market in the Americas 2000-2018
- Breakdown of the global outsourced customer experience market in 2017, by regionGlobal outsourced customer experience market: breakdown by region 2017
- Share of the outsourced facility management market worldwide as of 2019, by region*The outsourced facility management market share by region 2019
- Leading countries in offshore business services worldwide in 2019Leading countries in offshore business services worldwide in 2019
- Most financially attractive countries for offshore business services worldwide in 2017Most financially attractive countries for offshore business services worldwide 2017
- Leading outsourcing companies
The most important statistics
- Leading vendors in the global BPO market in 2018, by revenue (in million U.S. dollars)Revenue of the leading companies in the global BPO market 2018
- Leading companies in the outsourced customer experience market in 2017, by revenue (in billion U.S. dollars)Revenue of the leading outsourced customer experience service providers 2017
- Revenue of Teleperformance from 2016 to 2018, by business segment (in million euros)Revenue by business segment of Teleperformance 2016-2018
- Revenue of Tata Consultancy Services Limited worldwide from 2007 to 2019 (in trillion Indian rupees)Revenue of Tata Consultancy Services Limited worldwide 2007-2019
- Tata Consultancy Services (TCS) revenue share in 2018 and 2019, by industry verticalTata Consultancy Services percentage of revenue by industry vertical 2018-2019
- Revenue of Accenture plc worldwide from 2009 to 2018 (in billion U.S. dollars)Revenue of Accenture plc worldwide from 2009 to 2018
- Revenue of Accenture plc worldwide from 2010 to 2018, by business line (in billion U.S. dollars)Revenue of Accenture plc worldwide from 2010 to 2018, by business line
- Revenue generated by Fidelity National Information Services (FIS) from 2015 to 2018, by segment (in billion U.S. dollars)FIS revenue 2015-2018 , by segment
- Outsourcing services
The most important statistics
- What are your current and future outsourcing strategies for the various business functions?Current and planned business functions which are outsourced worldwide 2018
- To what extent is your use of offshoring/nearshoring likely to change in the next 2 years across the following functions?Likelihood of global offshoring/nearshoring to change in the next two years 2014-2018
- Outsourcing and managed services usage plans worldwide in 2018, by functionOutsourcing and managed services usage plans worldwide by function 2018
- For which of the following tasks/ responsibilities do you outsource or utilize in-house staff?Major tasks facility managers outsource or utilize in-house staff 2019
- Share of companies who outsource the adoption of supply chain technologies worldwide in 2018, by typeOutsourcing of supply chain technology adoption worldwide by type 2018
- Percentage of 3PL users who outsource logistics services as of 2019, ranked by the most frequently outsourced servicesMost outsourced services in global transportation and logistics industry 2019
- Share of organizations worldwide who outsource their payroll functions from in 2018, by organization sizeOutsourcing of payroll by organization size worldwide by size 2018
- Share of organizations worldwide who outsource their human resources shared services in 2018, by extent of outsourcingHR shared services resourcing outsourcing by organizations worldwide 2018
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Further Content: Statistics, Studies, and Topic Pages
Statistics
- Global market shares of BPO (excluding payments processing) 2016
- Factors encouraging the outsourcing of back office services worldwide in 2013
- Geographic coverage of Shared Service Centers (SSCs) 2017
- Global F&A BPO market share 2012-2014, by vendor
- Businesses with BPO or plans to outsource worldwide in 2013, by region
- Value of business process outsourcing deals in the United Kingdom (UK) 2014-2017
- Business processes outsourced over Internet in the United Kingdom 2013-2015
- Top locations of Shared Service Centers (SSC) by country 2019
- Outsourcing and managed services usage plans worldwide by function 2018
- Leading obstacles in outsourcing for businesses worldwide as of September 2013
- Leading drivers for outsourcing back-office services in BRIC countries in 2013
- Leading drivers for outsourcing back-office services worldwide as of September 2013
- Global F&A BPO annual expenditure 2013-2018, by region
- Functions performed in Shared Service Centers (SSC) by service line 2019
- Brazil: net sales of Atento 2013-2016
- State of customer service outsourcing in 2014, by service
- Export revenue of ITeS and BPO segment in India 2013-2018
- Revenue of domestic ITeS and BPO segment in India 2013-2018
- Brazil: net revenue of Tivit 2013-2017
Studies
- Business process outsourcing (BPO) worldwide
- IT outsourcing
- El Emprendimiento en el Estado de Querétaro
- Global REFM Outsourcing Pulse Survey 2019
- Synnex Annual Report 2018
- Teleperformance Annual Report 2018
- TTEC Annual Report 2018 on Form 10-K
- RiverStar Contact Center BPO Survey Results 2011
- U.S. Document Outsourcing Market Forecast 2007-2012
- Global REFM Outsourcing Pulse Survey 2018
- Teleperformance Annual Report 2017
- Synnex Annual Report 2017
- TTEC Annual Report 2017 on Form 10-K
- ADP 2019 Annual Report on Form 10-K
- Global Sourcing and As-a-Service Market Insights 2018
Statistics on "Business process outsourcing (BPO) worldwide"
- Global market size of outsourced services 2000-2018
- Global outsourcing industry revenue by service type 2010-2018
- Total contract value of the business process outsourcing market worldwide 2000-2018
- Global market size of BPO by segment Q4 2017
- Contract value of the information technology outsourcing market worldwide 2000-2018
- Market size of customer care BPO worldwide 2017-2027
- Size of global outsourced customer experience market 2015-2020
- Number of transactions in the global outsourcing market by quarter 2017-2019
- Share of transactions in the global outsourcing market by type Q3 2018-Q2 2019
- Global outsourcing industry revenue by region 2010-2018
- Total contract value of the outsourcing market in the Americas 2000-2018
- Global outsourced customer experience market: breakdown by region 2017
- The outsourced facility management market share by region 2019
- Leading countries in offshore business services worldwide in 2019
- Most financially attractive countries for offshore business services worldwide 2017
- Revenue of the leading companies in the global BPO market 2018
- Revenue of the leading outsourced customer experience service providers 2017
- Revenue by business segment of Teleperformance 2016-2018
- Revenue of Tata Consultancy Services Limited worldwide 2007-2019
- Tata Consultancy Services percentage of revenue by industry vertical 2018-2019
- Revenue of Accenture plc worldwide from 2009 to 2018
- Revenue of Accenture plc worldwide from 2010 to 2018, by business line
- FIS revenue 2015-2018 , by segment
- Revenue of Kelly Services worldwide 2007-2018
- Current and planned business functions which are outsourced worldwide 2018
- Likelihood of global offshoring/nearshoring to change in the next two years 2014-2018
- Outsourcing and managed services usage plans worldwide by function 2018
- Major tasks facility managers outsource or utilize in-house staff 2019
- Outsourcing of supply chain technology adoption worldwide by type 2018
- Most outsourced services in global transportation and logistics industry 2019
- Outsourcing of payroll by organization size worldwide by size 2018
- HR shared services resourcing outsourcing by organizations worldwide 2018
- Global market shares of BPO (excluding payments processing) 2016
- Factors encouraging the outsourcing of back office services worldwide in 2013
- Geographic coverage of Shared Service Centers (SSCs) 2017
- Global F&A BPO market share 2012-2014, by vendor
- Businesses with BPO or plans to outsource worldwide in 2013, by region
- Value of business process outsourcing deals in the United Kingdom (UK) 2014-2017
- Business processes outsourced over Internet in the United Kingdom 2013-2015
- Top locations of Shared Service Centers (SSC) by country 2019
- Leading obstacles in outsourcing for businesses worldwide as of September 2013
- Leading drivers for outsourcing back-office services in BRIC countries in 2013
- Leading drivers for outsourcing back-office services worldwide as of September 2013
- Global F&A BPO annual expenditure 2013-2018, by region
- Functions performed in Shared Service Centers (SSC) by service line 2019
- Brazil: net sales of Atento 2013-2016
- State of customer service outsourcing in 2014, by service
- Export revenue of ITeS and BPO segment in India 2013-2018
- Revenue of domestic ITeS and BPO segment in India 2013-2018
- Brazil: net revenue of Tivit 2013-2017
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