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Current and planned business functions which are outsourced worldwide 2018
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Current and planned business functions which are outsourced worldwide 2018
What are your current and future outsourcing strategies for the various business functions?
This statistic shows the outsourcing strategies for the various business functions as of 2018. During the survey, 74 percent of respondents worldwide stated that they currently outsourced their IT services, and a further 87 percent plan to maintain or increase their use of IT outsourcing in the future.
What are your current and future outsourcing strategies for the various business functions?
| Currently outsourced | Planning to maintain or increase level of outsourcing | |
|---|---|---|
| - | - | - |
| - | - | - |
| - | - | - |
| - | - | - |
| - | - | - |
| Currently outsourced | Planning to maintain or increase level of outsourcing | |
|---|---|---|
| - | - | - |
| - | - | - |
| - | - | - |
| - | - | - |
| - | - | - |
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Description
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More information
This statistic shows the outsourcing strategies for the various business functions as of 2018. During the survey, 74 percent of respondents worldwide stated that they currently outsourced their IT services, and a further 87 percent plan to maintain or increase their use of IT outsourcing in the future.
Show more- Show sources information
- Show publisher information
- Release date
- September 2018
- Region
- Worldwide
- Survey time period
- 2018
- Number of respondents
- 521 respondents
- Special properties
- business executives
- Supplementary notes
- The source did not provide the age of respondents or the method of survey.
Source
- Show sources information
- Show publisher information
- Release date
- September 2018
More information
- Region
- Worldwide
- Survey time period
- 2018
- Number of respondents
- 521 respondents
- Special properties
- business executives
- Supplementary notes
- The source did not provide the age of respondents or the method of survey.
Other statistics on the topic
Business process outsourcing industry worldwide
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Business process outsourcing (BPO) worldwide
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Statistics on "Business process outsourcing (BPO) worldwide"
- Industry overview
The most important statistics
- Global market size of outsourced services from 2000 to 2018 (in billion U.S. dollars)*Global market size of outsourced services 2000-2018
- Global outsourcing industry revenue from 2010 to 2018, by service type (in billion U.S. dollars)*Global outsourcing industry revenue by service type 2010-2018
- Total contract value of the business process outsourcing (BPO) market worldwide from 2000 to 2018 (in billion U.S. dollars)*Total contract value of the business process outsourcing market worldwide 2000-2018
- Global BPO market size in Q4 2017, by segment (in million U.S. dollars)Global market size of BPO by segment Q4 2017
- Total contract value of the information technology outsourcing (ITO) market worldwide from 2000 to 2018 (in billion U.S. dollars)*Contract value of the information technology outsourcing market worldwide 2000-2018
- Global IT services market size in Q4 2017, by segment (in billion U.S. dollars)Global market size of IT services by segment Q4 2017
- Global revenue of outsourced customer experience market from 2015 to 2020 (in billion U.S. dollars)*Size of global outsourced customer experience market 2015-2020
- Geographical distribution
The most important statistics
- Global outsourcing industry revenue from 2010 to 2018, by region (in billion U.S. dollars)*Global outsourcing industry revenue by region 2010-2018
- Total contract value (TCV) of the outsourcing market in the Americas from 2000 to 2018 (in billion U.S. dollars)*Total contract value of the outsourcing market in the Americas 2000-2018
- Breakdown of the global outsourced customer experience market in 2017, by regionGlobal outsourced customer experience market: breakdown by region 2017
- Share of the outsourced facility management market worldwide in 2017, by regionThe outsourced facility management market share by region 2017
- Leading countries in offshore business services worldwide in 2017Leading countries in offshore business services worldwide in 2017
- Most financially attractive countries for offshore business services worldwide in 2017Most financially attractive countries for offshore business services worldwide 2017
- Leading outsourcing companies
The most important statistics
- Business process outsourcing (BPO) market shares in 2016, by vendorGlobal market shares of BPO vendors 2016
- Leading companies in the outsourced customer experience market in 2017, by revenue (in billion U.S. dollars)Revenue of the leading outsourced customer experience service providers 2017
- Revenue of ISS World worldwide from 2009 to 2018 (in billion U.S. dollars)Revenue of ISS World worldwide 2009-2018
- Share of revenue generated by ISS World worldwide in 2017, by business segmentRevenue share of ISS World worldwide by business segment 2017
- Revenue of Accenture plc worldwide from 2010 to 2018, by business line (in billion U.S. dollars)Revenue of Accenture plc worldwide from 2010 to 2018, by business line
- Revenue of CBRE Group from 2009 to 2018 (in billion U.S. dollars)Revenue of CBRE Group 2009-2018
- Revenue of Kelly Services worldwide from 2007 to 2018 (in billion U.S. dollars)Revenue of Kelly Services worldwide 2007-2018
- Revenue of Teleperformance from 2016 and 2017, by business segment (in million euros)Revenue by business segment of Teleperformance 2016-2017
- Outsourcing services
The most important statistics
- What are your current and future outsourcing strategies for the various business functions?Current and planned business functions which are outsourced worldwide 2018
- Leading drivers for using outsourcing services worldwide in 2016Leading drivers for outsourcing services worldwide 2016
- Which of the following do you consider to be the main drivers of a successful outsourcing experience?Factors which create successful outsourcing experiences for businesses worldwide 2015
- How companies respond to issues with business service providers worldwide in 2016Companies response to issues with business service providers worldwide 2016
- For which of the following tasks/responsibilities do you outsource or utilize in-house staff?Major tasks facility managers outsource or utilize in-house staff 2018
- Percentage of 3PL users who outsource logistics services as of 2018, ranked by the most frequently outsourced servicesMost outsourced services in global transportation and logistics industry 2018
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Further Content: Statistics, Studies, and Topic Pages
Statistics
- Global market shares of BPO (excluding payments processing) 2016
- Leading obstacles in outsourcing for businesses worldwide as of September 2013
- Top locations of Shared Service Centers (SSC) by country 2017
- Global F&A BPO annual expenditure 2013-2018, by region
- Functions performed in Shared Service Centers (SSC) by service line 2017
- Confidentiality of the data large organisations store on the Internet in the UK 2014
- Factors encouraging the outsourcing of back office services worldwide in 2013
- Business processes outsourced over Internet in the United Kingdom 2013-2015
- Leading drivers for outsourcing back-office services in BRIC countries in 2013
- Leading drivers for outsourcing back-office services worldwide as of September 2013
- Geographic coverage of Shared Service Centers (SSCs) 2017
- Global F&A BPO market share 2012-2014, by vendor
- Businesses with BPO or plans to outsource worldwide in 2013, by region
- Value of business process outsourcing deals in the United Kingdom (UK) 2014-2017
- Most requested BPO service category 2011
- Brazil: net income of Atento 2013-2016
- State of procurement outsourcing in 2014, by service
- Propositions offered by BPO service companies to attract/retain clients 2011
- Mexico: leading outsourcing companies 2017
- TTEC Holding's cost of services 2013-2017
Studies
- Business process outsourcing (BPO) worldwide
- IT outsourcing
- El Emprendimiento en el Estado de Querétaro
- Synnex Annual Report 2018
- Teleperformance Annual Report 2017
- TTEC Annual Report 2017 on Form 10-K
- RiverStar Contact Center BPO Survey Results 2011
- Global REFM Outsourcing Pulse Survey 2018
- U.S. Document Outsourcing Market Forecast 2007-2012
- The State of Outsourcing and Operations 2017
- Synnex Annual Report 2017
- Global Sourcing and As-a-Service Market Insights 2018
- The Forrester Wave: Global Infrastructure Outsourcing
- Global IT-BPO Outsourcing Deals Analysis 2016
- Outsourcing is Dead, Long Live Outsourcing!
Statistics on "Business process outsourcing (BPO) worldwide"
- Global market size of outsourced services from 2000 to 2018 (in billion U.S. dollars)*
- Global outsourcing industry revenue from 2010 to 2018, by service type (in billion U.S. dollars)*
- Total contract value of the business process outsourcing (BPO) market worldwide from 2000 to 2018 (in billion U.S. dollars)*
- Global BPO market size in Q4 2017, by segment (in million U.S. dollars)
- Total contract value of the information technology outsourcing (ITO) market worldwide from 2000 to 2018 (in billion U.S. dollars)*
- Global IT services market size in Q4 2017, by segment (in billion U.S. dollars)
- Global revenue of outsourced customer experience market from 2015 to 2020 (in billion U.S. dollars)*
- Global outsourcing industry revenue from 2010 to 2018, by region (in billion U.S. dollars)*
- Total contract value (TCV) of the outsourcing market in the Americas from 2000 to 2018 (in billion U.S. dollars)*
- Breakdown of the global outsourced customer experience market in 2017, by region
- Share of the outsourced facility management market worldwide in 2017, by region
- Leading countries in offshore business services worldwide in 2017
- Most financially attractive countries for offshore business services worldwide in 2017
- Business process outsourcing (BPO) market shares in 2016, by vendor
- Leading companies in the outsourced customer experience market in 2017, by revenue (in billion U.S. dollars)
- Revenue of ISS World worldwide from 2009 to 2018 (in billion U.S. dollars)
- Share of revenue generated by ISS World worldwide in 2017, by business segment
- Revenue of Accenture plc worldwide from 2010 to 2018, by business line (in billion U.S. dollars)
- Revenue of CBRE Group from 2009 to 2018 (in billion U.S. dollars)
- Revenue of Kelly Services worldwide from 2007 to 2018 (in billion U.S. dollars)
- Revenue of Teleperformance from 2016 and 2017, by business segment (in million euros)
- What are your current and future outsourcing strategies for the various business functions?
- Leading drivers for using outsourcing services worldwide in 2016
- Which of the following do you consider to be the main drivers of a successful outsourcing experience?
- How companies respond to issues with business service providers worldwide in 2016
- For which of the following tasks/responsibilities do you outsource or utilize in-house staff?
- Percentage of 3PL users who outsource logistics services as of 2018, ranked by the most frequently outsourced services
- Business process outsourcing (BPO) market share (excluding payment processing) worldwide, in 2016, by vendor
- Leading obstacles in outsourcing for businesses worldwide as of September 2013
- What are the top locations you would consider for a new SSC location or relocation?
- Worldwide expenditure on finance and accounting business process outsourcing services by region from 2013 to 2018 (in billion U.S. dollars)
- Which functions are performed in your SSCs, including transactional and knowledge-based centers?
- Confidentiality of the data large organisations store on the Internet in the United Kingdom (UK) in 2014
- Leading factors encouraging the outsourcing of back office services worldwide as of September 2013
- Distribution of the business processes outsourced to external providers over Internet in the United Kingdom (UK) from 2013 to 2015
- Leading drivers for outsourcing back-office services in BRIC countries as of September 2013*
- Leading drivers for outsourcing back-office services worldwide as of September 2013
- What is the geographic coverage of your SSCs?
- Finance and accounting business process outsourcing market share by vendor from 2012 to 2014*
- Share of businesses with business process outsourcing (BPO) or plans to outsource worldwide as of September 2013, by region
- Value of business process outsourcing (BPO) agreements reached in the United Kingdom (UK) from 2014 to 2017 (in billion GBP)
- Most requested business process service categories from prospects and clients 2011
- Net income of Atento in Brazil from 2013 to 2016 (in million U.S. dollars)
- Current and planned procurement process outsourcing by service in 2014
- Top value propositions offered by contact center BPO service companies to attract and retain clients
- Leading companies in the Business Process Outsourcing (BPO) sector in Mexico in 2017, by installed capacity (in number of workstations)
- Total cost of services generated by TTEC Holdings from 2013 to 2017 (in million U.S. dollars)
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