Share of contact with Pay-TV provider considered to be a complaint UK 2011-2015

This statistic displays the share of contacts with Pay-TV providers considered complaints by customers in the United Kingdom (UK) from 2011 to 2015. In 2014, 27 percent of customer service contacts were complaints.

Share of recent contacts with Pay-TV providers considered by the customer to be a complaint in the United Kingdom (UK) from 2011 to 2015

Percentage of total customer calls considered complaints
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Release date

January 2016


United Kingdom

Survey time period

July to September 2015

Number of respondents

1,000 respondents

Special properties

households who contacted their provider

Method of interview

Online survey

Supplementary notes

This question was phrased by the source as follows: "And in your opinion, was the reason for this contact with [PROVIDER] a complaint, or something else?"

*The source adds the following information: "In 2011, two waves of research were conducted and the data shown relates to Q3"

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Statistics on "Financial complaints and compensation in the United Kingdom"

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