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Reasons for contacting Pay-TV service providers in the UK 2013-2015

This statistic displays the type of issues for pay TV service users when contacting service provider in the United Kingdom (UK) 2013 to 2015. In 2014, 31 percent of users reported an issue with billing.

Share of issues customers contacted their Pay-TV service providers for in the United Kingdom (UK) from 2013 to 2015

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Release date

January 2016


United Kingdom

Survey time period

August, September and November 2013 to 2015

Number of respondents

307 respondents

Special properties

households who contacted their provider

Method of interview

Online survey

Supplementary notes

This question was phrased by the source as follows: "Thinking of the most recent issue you had to contact [PROVIDER] about, which one of the following categories did the issue fall into? Was it to do with..... ?"

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Statistics on "Pay TV in Europe"

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