Resolution of Pay-TV issue after one contact in the UK 2015, by type of issue

Share of Pay-TV issue that the customer contacted their provider about that was considered to be completely resolved in one contact in the United Kingdom (UK) in 2015

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Release date

January 2016

Region

United Kingdom

Survey time period

October 2015

Number of respondents

varies*

Method of interview

Online survey

Supplementary notes

* Base: All UK households who contacted their provider about the issue in 2015; billing=(362); faults/repairs=(346); general enquiries= (292).

This question was phrased by the source as follows: "In your opinion, was [PROVIDER] able to successfully resolve your issue [BILLING/ FAULT/ GENERAL ENQUIRY]?"

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