Time taken to resolve broadband user issues in the UK 2014-2016

Published by
Petroc Taylor,
Jan 18, 2023
This statistic displays the time taken before broadband user issues were resolved by service providers in the United Kingdom (UK) from 2014 to 2016. In 2016, 43 percent of issues were resolved in less than an hour.

Time taken before broadband user issues were resolved by service provider in the United Kingdom (UK) from 2014 to 2016

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Sources

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Release date

April 2017

Region

United Kingdom

Survey time period

2014 to 2016

Number of respondents

2,010*

Special properties

All who complained about broadband services in past 6 months whose issue was completely resolved

Method of interview

Online survey

Supplementary notes

This question was phrased by the source as follows: "How long did it take to resolve the issue with [PROVIDER]?"
*Number of respondents in 2016.

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