Resolution of landline issue after one contact in the UK 2015, by type of issue

This statistic displays the share of customers whose landline issue was resolved within one contact to their provider in the United Kingdom (UK) in 2015, by the type of issue. A total of 26 percent of fault/repair issues were resolved within one contact.

Share of landline issues that the customer contacted their provider about that was considered to be completely resolved in one contact in the United Kingdom (UK) in 2015

Share of issues resolved on first contact
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Sources

Release date

January 2016

Region

United Kingdom

Survey time period

October 2015

Number of respondents

varies*

Method of interview

Online survey

Supplementary notes

* Base: All UK households who contacted their provider about the issue in 2015; billing=(504); faults/repairs=(345); general enquiries= (351).

This question was phrased by the source as follows: "In your opinion, was [PROVIDER] able to successfully resolve your issue [BILLING/ FAULT/ GENERAL ENQUIRY]?"

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