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Broadband provider: customer service satisfaction after complaint in the UK 2012-2018

Satisfaction after contacting customer services for broadband provider with a complaint in the United Kingdom (UK) from 2012 to 2018

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Sources

Release date

April 2019

Region

United Kingdom

Survey time period

2012 to 2018

Number of respondents

2,898*

Special properties

All who complained about fixed broadband internet service in the past 6 months

Method of interview

Online survey

Supplementary notes

This question was phrased by the source as follows: "Overall, how satisfied are you with the service you received from [Provider] customer services with regard to the complaint that you had?"
*Number of respondents in 2018.

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Statistics on "Broadband market in the UK"

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