Service issues landlines users experience with their provider in the UK 2017

This statistic displays the most common service issues reported by landline users during recent contact with their service provider in the United Kingdom (UK) in 2017. The most complaint made in 2017 was about the poor line quality with a share of 46 percent.

Share of most common service issues reported by landline users during recent contact with providers in the United Kingdom (UK) in 2017

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Source

Release date

March 2017

Region

United Kingdom

Survey time period

December 2016 to January 2017

Number of respondents

943 respondents

Special properties

All complained about landline service in past 6 months - Service issue complaint

Method of interview

Online survey

Supplementary notes

This question was phrased by the source as follows: "And more specifically, which of the following best describes what the complaint you contacted [Provider] was concerning? - Service issues"
*These complaints had shares of less than one percent and were rounded to 0.

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