Sky landline user satisfaction with handling of complaints in the UK 2011-2018

This statistic displays the customer satisfaction level for Sky landline users following complaints in the United Kingdom (UK) from 2011 to 2017. The customer satisfaction of Sky increased from 2011 to 2018. It increased from 46 percent in 2011 to 52 percent in 2018.
Sky is a telecommunications company which is located in the United Kingdom. It television and broadband internet services, fixed line and mobile telephone services. Although customer satisfaction increased, Sky was still struggling in the field of solving customer landline issues from the first contact with them.

Sky landline user customer service satisfaction level with the handling of complaints in the United Kingdom (UK) from 2011 to 2018

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Release date

April 2019


United Kingdom

Survey time period

2011 to 2018

Number of respondents


Special properties

all who complained about the landline service in past 6 months

Method of interview

Online survey

Supplementary notes

The full question was phrased as follows: ''Overall how satisfied are you with the service you received from [PROVIDER] customer services with regard to the complaint you had?"
* The base was too small to give significant results.
** The base was below 100
***This number of respondents is related to Sky, and it is only for the year 2018.

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