Sky landline user satisfaction with handling of complaints in the UK 2011-2018

This statistic displays the customer satisfaction level for Sky landline users following complaints in the United Kingdom (UK) from 2011 to 2017. The customer satisfaction of Sky increased from 2011 to 2018. It increased from 46 percent in 2011 to 52 percent in 2018.
Sky is a telecommunications company which is located in the United Kingdom. It television and broadband internet services, fixed line and mobile telephone services. Although customer satisfaction increased, Sky was still struggling in the field of solving customer landline issues from the first contact with them.

Sky landline user customer service satisfaction level with the handling of complaints in the United Kingdom (UK) from 2011 to 2018

Exclusive Premium statistic

You need a Single Account for unlimited access.

  • Full access to 1m statistics

  • Incl. source references

  • Available to download in PNG, PDF, XLS format

Single Account

only $59 / month *
in the first 12 months
*Duration: 12 months, billed annually, single license

Access to this and all other statistics on 80,000 topics from

$708 / Year

Show detailed source information?
Register for free
Already a member?
Log in
Sources

Release date

April 2019

Region

United Kingdom

Survey time period

2011 to 2018

Number of respondents

437***

Special properties

all who complained about the landline service in past 6 months

Method of interview

Online survey

Supplementary notes

The full question was phrased as follows: ''Overall how satisfied are you with the service you received from [PROVIDER] customer services with regard to the complaint you had?"
* The base was too small to give significant results.
** The base was below 100
***This number of respondents is related to Sky, and it is only for the year 2018.

Statista Accounts: Access All Statistics. Starting from $708 / Year
Basic Account
Get to know the platform

You only have access to basic statistics.
This statistic is not included in your account.

Single Account
Your perfect start with Statista
  • Instant access to 1m statistics
  • Download in XLS, PDF & PNG format
  • Detailed references
$59 / Month *
Corporate Account
Full access

Corporate solution including all features.

* All products require an annual contract; Prices do not include sales tax.

Statistics on "Television industry in the United Kingdom (UK)"

Further Content: You might find this interesting as well

Statista Accounts: Access All Statistics. Starting from $708 / Year
Learn more about how Statista can support your business.