TalkTalk landline user satisfaction with handling of complaints in the UK 2011-2018

This statistic displays the customer satisfaction level for TalkTalk landline users following complaints in the United Kingdom (UK) from 2011 to 2018. The customer satisfaction for TalkTalk increased from 43 percent in 2015 to 48 percent in 2018.
Also, TalkTalk was one of the best companies when it came to the time taken to resolve landline customers' issues and to resolving landline customer issues from their first contact with them.

TalkTalk landline user customer service satisfaction level with the handling of complaints in the United Kingdom (UK) from 2011 to 2018

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Release date

April 2019


United Kingdom

Survey time period

2011 to 2018

Number of respondents


Special properties

all who complained about the landline service in the past 6 months

Method of interview

Online survey

Supplementary notes

The full question was phrased as follows: ''Overall how satisfied are you with the service you received from [PROVIDER] customer services with regard to the complaint that you had?"
The source adds the following information: "In 2011, two waves of research were conducted and the data shown relates to Q3"
* The base was below 100
**this number of respondents is related to TalkTalk customers, and it is only for 2018.

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