Virgin Media customer pay TV issues resolution UK 2013-2018

This statistic displays the proportion of Virgin Media pay TV users whose issue was completely resolved in one contact with their provider in the United Kingdom (UK) from 2013 to 2018. In 2018, a 32 percent share of Virgin Media users reported their issue was resolved on first contact.

Share of Virgin Media customers whose pay TV issue was resolved during their first contact with Virgin Media in the United Kingdom (UK) from 2013 to 2018

Characteristic	Share of respondents
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Release date

April 2019

More information

Region

United Kingdom

Survey time period

2013 to 2018

Number of respondents

492*

Special properties

All Virgin Media customers who complained about cable, satellite or any other pay TV service in the past 6 months whose issue was completely resolved

Method of interview

Online survey

Supplementary notes

This question was phrased by the source as follows: "How many times have you been in contact with [provider] in relation to this particular complaint so far?"
*492 is the number of respondents with respect to the 2018 quality of customer service report only

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