Type of issues mobile phone users contacted their provider for UK 2015, by provider

This statistic displays the type of issue for mobile phone users during their most recent contact with their service providers in the United Kingdom (UK), broken down by provider. An overall 22 percent share of users had an issue with billing across the industry.

Type of issue mobile phone users would contact their provider for during most recent contact in the United Kingdom (UK) in 2015, broken down by provider

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Release date

January 2016


United Kingdom

Survey time period

August and September 2015

Number of respondents

551 respondents

Special properties

UK households who contacted their mobile phone network provider

Method of interview

Omnibus survey

Supplementary notes

This question was phrased by the source as follows: "Thinking of the most recent issue you had to contact [PROVIDER] about, which one of the following categories did the issue fall into? Was it to do with..... ?''

* varies for providers: 3/Three (n=72); EE (n=189); O2 (n=143); Virgin Media (n=47)

** Not included for 2015

The source adds the following information: "The number of interviews conducted on the omnibus study among 3/Three customers who made contact with their mobile provider was between 50 and 100 interviews and should therefore be treated with caution. The results for Virgin Mobile customers who made contact with their provider from the omnibus are not shown as they totalled under 50 interviews."

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