Billing issue mobile network users experience with their provider in the UK 2017

Share of most common billing and customer service related issues reported by mobile phone network users during recent contact with providers in the United Kingdom (UK) in 2017

Billing issue mobile network users experience with their provider in the UK 2017 This statistic displays the billing and customer service related issues for mobile phone reported by users in the United Kingdom (UK) in 2017. The highest reported issue was that the bill was a lot higher than expected with a share of 26 percent.
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Share of most common billing and customer service related issues reported by mobile phone network users during recent contact with providers in the United Kingdom (UK) in 2017

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Share of contacts
Bill was a lot higher than expected26%
Bill contained items I shouldn't have been charged for25%
Bill was inaccurate23%
Getting a refund, credit note or cashback11%
Payment issues*11%
Costs of international and roaming calls8%
Didn't do what they said they would do6%
The format of the bill6%
Took too long to resolve issue6%
Rude/dismissive6%
Gave incorrect information5%
Pre-pay credit lost or not credited to card5%
Unable to get through to anyone4%
Unable to get through to relevant person3%
A different issue4%
Share of contacts
Bill was a lot higher than expected26%
Bill contained items I shouldn't have been charged for25%
Bill was inaccurate23%
Getting a refund, credit note or cashback11%
Payment issues*11%
Costs of international and roaming calls8%
Didn't do what they said they would do6%
The format of the bill6%
Took too long to resolve issue6%
Rude/dismissive6%
Gave incorrect information5%
Pre-pay credit lost or not credited to card5%
Unable to get through to anyone4%
Unable to get through to relevant person3%
A different issue4%
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This statistic displays the billing and customer service related issues for mobile phone reported by users in the United Kingdom (UK) in 2017. The highest reported issue was that the bill was a lot higher than expected with a share of 26 percent.
Show more
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