Billing issue mobile network users experience with their provider in the UK 2017

Share of most common billing and customer service related issues reported by mobile phone network users during recent contact with providers in the United Kingdom (UK) in 2017

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Source

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Release date

March 2017

Region

United Kingdom

Survey time period

December 2016 to January 2017

Number of respondents

1,360 respondents

Special properties

All who complained about mobile phone service in the past 6 months - Billing and Customer service complaint

Method of interview

Online survey

Supplementary notes

This question was phrased by the source as follows: "And more specifically, which of the following best describes what the complaint you contacted [Provider] was concerning? - Billing and Customer service"
*including setting up/making a payment, non-direct debit charges.

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