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Future use of O2 mobile based on customer service in the UK 2013-2015

This statistic displays the likelihood of the future use of O2's mobile services based on their customer service in the United Kingdom (UK) from 2013 to 2015. A 35 percent share of respondents reported they were a lot more likely to use this network based on their customer service experience in 2015.

Likelihood of the future use of O2's mobile services based on their customer service in the United Kingdom (UK) from 2013 to 2015

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Sources

Release date

January 2016

Region

United Kingdom

Survey time period

2013 to 2015

Number of respondents

400 respondents

Method of interview

Online survey

Supplementary notes

The question was phrased as follows: ''Has your experience of [PROVIDER]’s customer service for this issue made you more or less likely to use [PROVIDER] in the future?'' (prompted responses, single coded)

Percentage points exceeding or missing up to 100 percent are probably due to rounding.

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