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Customer satisfaction at Starbucks drive-thrus in the U.S. by service type 2020

A quick service restaurant drive thru is where a customer can place their order, pay and be served all while remaining in their vehicle. This typically takes place through speakers and windows, allowing for speedier customer service. In 2020, 93 percent of respondents in the U.S. were highly or somewhat satisfied with the order accuracy at Starbucks drive-thru service. Meanwhile, the service that respondents were least satisfied with was speed of service, with 87 percent being highly or somewhat satisfied.

Customer satisfaction at Starbucks drive-thrus in the United States in 2020, by service type

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Sources

Release date

October 2020

Region

United States

Survey time period

2020

Number of respondents

1,007 respondents

Special properties

the figures represent the percentage of customers who were highly or somewhat satisfied by brand drive-thru experiences; all participants were screened to include those who had at least one drive-thru occasion in the last 30 days

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