Customer satisfaction at Starbucks drive-thrus in the U.S. by service type 2020
A quick service restaurant drive thru is where a customer can place their order, pay and be served all while remaining in their vehicle. This typically takes place through speakers and windows, allowing for speedier customer service. In 2020, 93 percent of respondents in the U.S. were highly or somewhat satisfied with the order accuracy at Starbucks drive-thru service. Meanwhile, the service that respondents were least satisfied with was speed of service, with 87 percent being highly or somewhat satisfied.
