This statistic illustrates the reasons why consumers in the United States and Germany would be willing to be contacted by service providers via a chat app. During the 2016 survey, 20 percent of respondents said they preferred using their chat app more than any other communications app or service on their device.
For what reason would you like to be contacted by your service provider using a chat app?
Characteristic
Percentage of respondents
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Respondents who said 'yes' to the possibility of being contacted by their service provider using a chat app
Supplementary notes
The original question was phrased as follows: "You said 'yes' to the possibility of being contacted by your service providers using a chat app - could you please tell us for what reason you would like to be contacted?"
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Business Insider. (November 3, 2016). For what reason would you like to be contacted by your service provider using a chat app? [Graph]. In Statista. Retrieved September 09, 2024, from https://www.statista.com/statistics/657056/united-states-germany-consumer-willingness-towards-service-provider-chat-app/
Business Insider. "For what reason would you like to be contacted by your service provider using a chat app?." Chart. November 3, 2016. Statista. Accessed September 09, 2024. https://www.statista.com/statistics/657056/united-states-germany-consumer-willingness-towards-service-provider-chat-app/
Business Insider. (2016). For what reason would you like to be contacted by your service provider using a chat app?. Statista. Statista Inc.. Accessed: September 09, 2024. https://www.statista.com/statistics/657056/united-states-germany-consumer-willingness-towards-service-provider-chat-app/
Business Insider. "For What Reason Would You like to Be Contacted by Your Service Provider Using a Chat App?." Statista, Statista Inc., 3 Nov 2016, https://www.statista.com/statistics/657056/united-states-germany-consumer-willingness-towards-service-provider-chat-app/
Business Insider, For what reason would you like to be contacted by your service provider using a chat app? Statista, https://www.statista.com/statistics/657056/united-states-germany-consumer-willingness-towards-service-provider-chat-app/ (last visited September 09, 2024)
For what reason would you like to be contacted by your service provider using a chat app? [Graph], Business Insider, November 3, 2016. [Online]. Available: https://www.statista.com/statistics/657056/united-states-germany-consumer-willingness-towards-service-provider-chat-app/
