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U.S. and German consumer willingness to be contacted by services via chat app 2016

For what reason would you like to be contacted by your service provider using a chat app?

U.S. and German consumer willingness to be contacted by services via chat app 2016 This statistic illustrates the reasons why consumers in the United States and Germany would be willing to be contacted by service providers via a chat app. During the 2016 survey, 20 percent of respondents said they preferred using their chat app more than any other communications app or service on their device.
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For what reason would you like to be contacted by your service provider using a chat app?

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Description

Source

More information

This statistic illustrates the reasons why consumers in the United States and Germany would be willing to be contacted by service providers via a chat app. During the 2016 survey, 20 percent of respondents said they preferred using their chat app more than any other communications app or service on their device.
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Release date
November 2016
Region
Germany, United States
Survey time period
2016
Number of respondents
496 respondents
Special properties
Respondents who said 'yes' to the possibility of being contacted by their service provider using a chat app
Supplementary notes
The original question was phrased as follows: "You said 'yes' to the possibility of being contacted by your service providers using a chat app - could you please tell us for what reason you would like to be contacted?"
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