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SMEs' perceptions of user reviews' impact on sales in Sweden 2016

SMEs' perceptions of user reviews' impact on sales in Sweden in 2016

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Source

Release date

June 2016

Region

Sweden

Survey time period

April 13 to April 21, 2016

Number of respondents

501 respondents

Special properties

companies employing 1 to 250 employees in the retail and services.

Method of interview

Computer-assisted telephone interviews (CATI)

Supplementary notes

The original survey questions was phrased as follows: "Some online platforms have review or rating systems that rank the different products, services, or even sellers (for examples hotels, restaurants, household appliances, shops, etc.). Please tell me to what extent you agree or disagree with each of the following statements on user reviews on online platforms: Your company’s reviews on these online platforms have a significant impact on your sales"

SME: small and medium enterprises.

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