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UK: Satisfaction levels of Octopus Energy Limited customers 2018
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UK: Satisfaction levels of Octopus Energy Limited customers 2018
Octopus Energy Limited's customer satisfaction levels in the United Kingdom (UK) during 4th quarter 2018
by Ian Tiseo,
last edited
Feb 20, 2019
This statistic displays how satisfied customers of Octopus Energy Limited were after interacting with the company, in the fourth quarter of 2018. 79 percent of customers reported that they were happy following an interaction with the company.
Octopus Energy Limited's customer satisfaction levels in the United Kingdom (UK) during 4th quarter 2018
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| Proportion of respondents | |
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Description
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More information
by Ian Tiseo,
last edited
Feb 20, 2019
This statistic displays how satisfied customers of Octopus Energy Limited were after interacting with the company, in the fourth quarter of 2018. 79 percent of customers reported that they were happy following an interaction with the company.
- Show sources information
- Show publisher information
- Release date
- January 2019
- Region
- United Kingdom
- Survey time period
- Q4 2018
- Method of interview
- Questionnaire
- Supplementary notes
- The source notes that the customers are asked for their views after every interaction with Octopus Energy. The results are derived from that survey.
Source
- Show sources information
- Show publisher information
- Release date
- January 2019
More information
- Region
- United Kingdom
- Survey time period
- Q4 2018
- Method of interview
- Questionnaire
- Supplementary notes
- The source notes that the customers are asked for their views after every interaction with Octopus Energy. The results are derived from that survey.
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Statistics on "Consumer experience of the energy market in the United Kingdom (UK)"
- Overview
The most important statistics
- What type of energy supplier, if any, provides you with your gas?Gas providers in Great Britain (UK) 2014
- Level of trust in main energy suppliers in Great Britain (UK) in 2014, by region*Trust in main energy suppliers in Great Britain (UK) in 2014, by region
- Thinking about all of your day to day costs, which of the following, if any, are you MOST concerned about?Most concerning daily costs in Great Britain (UK) 2014, by gender
- Thinking about the characteristics that an energy company may demonstrate, how important or unimportant is it to you that an energy company is or does each of the following? Provides information that is clear and easy to understandImportance of clear information from energy companies in Great Britain (UK) in 2014
- Thinking about the characteristics that an energy company may demonstrate, how important or unimportant is it to you that an energy company is or does each of the following? Listens to what customers have to sayImportance of customer service of energy companies in Great Britain 2014
- Thinking about the characteristics that an energy company may demonstrate, how important or unimportant is it to you that an energy company is or does each of the following? Provides energy from renewable sources as much as possibleImportance of energy companies' acts by gender in Great Britain 2014
- Thinking again about what you would like to see from an energy company, how important or unimportant is it that an energy company provides each of the following products or services? Being put through to a person straight away when you callImportance of direct customer service of energy companies in Great Britain 2014
- Thinking again about what you would like to see from an energy company, how important or unimportant is it that an energy company provides each of the following products or services? Bills that are easy to understandImportance of clear energy bills in Great Britain 2014
- Energy bills payment
The most important statistics
- Forecast for the annual household energy bill in the United Kingdom (UK) by 2020Household energy bill forecast in the United Kingdom (UK) 2020
- How easy is it to pay energy bills?*Ease of making an energy bill payment in the United Kingdom (UK) in 2014
- Are you responsible, either on your own or in part, for paying the energy bill for your home?Energy bill responsibilty in Great Britain (UK) in 2014, by gender
- Are you responsible, either on your own or in part, for paying the energy bill for your home?Energy bill responsibility in Great Britain (UK) in 2014, by age
- Gas
The most important statistics
- Natural gas consumption in the United Kingdom (UK) from 2003 to 2018 (in billion cubic meters)Consumption of natural gas in the United Kingdom (UK) 2003-2018
- Who is your current gas supplier?Gas suppliers in Great Britain 2013 to 2016
- Did you switch your gas supplier?Share of consumers switching gas suppliers in Great Britain from 2014-2018
- Did you know it was possible to switch to a different gas or electricity supplier?Knowledge about switching energy suppliers in Great Britain 2014
- Thinking about the last time you switched your gas supplier, what was the main trigger causing you to switch?Triggers for switching gas suppliers in Great Britain 2015
- Thinking about the last time you switched your gas supplier, how did you switch?Method of switching gas suppliers in Great Britain 2018
- Electricity
The most important statistics
- Total demand for electricity in the United Kingdom (UK) from 2000 to 2018 (in gigawatt hours GWh)Total demand for electricity in the United Kingdom (UK) 2000-2018
- Electricity consumption from all electricity suppliers in the United Kingdom (UK) from 2002 to 2018 (in terawatt-hours)Total electricity consumption in the United Kingdom (UK) 2002-2018
- Electricity availability of all electricity suppliers in the United Kingdom (UK) from 2002 to 2018 (in terawatt-hours)Total electricity availability in the United Kingdom 2002-2018
- Who is your current electricity supplier?Electricity suppliers in Great Britain 2013 to 2016
- What type of energy supplier, if any, provides you with your electricity?Popularity of electricity providers in Great Britain (UK) 2014
- In the last 12 months, have you switched your electricity supplier?Share of consumers switching electricity suppliers in Great Britain 2009-2018
- Thinking about the last time you switched your electricity supplier, what was the main trigger causing you to switch?Triggers for switching electricity suppliers in Great Britain 2014, by payment
- Thinking about the last time you switched your electricity supplier, how did you find out about the deals offered by the supplier you switched to?Information about switching electricity suppliers in Great Britain 2018
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Statistics on "Consumer experience of the energy market in the United Kingdom (UK)"
- Gas providers in Great Britain (UK) 2014
- Trust in main energy suppliers in Great Britain (UK) in 2014, by region
- Most concerning daily costs in Great Britain (UK) 2014, by gender
- Importance of clear information from energy companies in Great Britain (UK) in 2014
- Importance of customer service of energy companies in Great Britain 2014
- Importance of energy companies' acts by gender in Great Britain 2014
- Importance of direct customer service of energy companies in Great Britain 2014
- Importance of clear energy bills in Great Britain 2014
- Problems posed by energy companies in Great Britain 2014
- Consumer trust in value for money from energy suppliers in the UK in 2014
- Consumer trust in accurate bills from energy suppliers in the UK in 2014
- Consumer trust in energy suppliers dealing fairly with complaints in the UK in 2014
- Consumer trust in energy suppliers to be open and transparent in the UK in 2014
- Consumer trust in energy suppliers providing quality service in the UK in 2014
- Preferred communication method with energy supplier in the United Kingdom (UK) 2013
- Consumer likelihood of recommending energy suppliers in the UK in 2014
- Household energy bill forecast in the United Kingdom (UK) 2020
- Ease of making an energy bill payment in the United Kingdom (UK) in 2014
- Energy bill responsibilty in Great Britain (UK) in 2014, by gender
- Energy bill responsibility in Great Britain (UK) in 2014, by age
- Consumption of natural gas in the United Kingdom (UK) 2003-2018
- Gas suppliers in Great Britain 2013 to 2016
- Share of consumers switching gas suppliers in Great Britain from 2014-2018
- Knowledge about switching energy suppliers in Great Britain 2014
- Triggers for switching gas suppliers in Great Britain 2015
- Method of switching gas suppliers in Great Britain 2018
- Total demand for electricity in the United Kingdom (UK) 2000-2018
- Total electricity consumption in the United Kingdom (UK) 2002-2018
- Total electricity availability in the United Kingdom 2002-2018
- Electricity suppliers in Great Britain 2013 to 2016
- Popularity of electricity providers in Great Britain (UK) 2014
- Share of consumers switching electricity suppliers in Great Britain 2009-2018
- Triggers for switching electricity suppliers in Great Britain 2014, by payment
- Information about switching electricity suppliers in Great Britain 2018
- UK: Taxes paid on profits of Ebico Limited 2013-2017
- Debtors of Ebico Ltd.: amounts falling due within a year in the UK 2013-2017
- UK: Turnover of Ebico Limited 2013-2017
- Fixed assets of Ovo Energy Limited in the UK 2013-2018
- Total value of assets of First Utility Limited in the UK 2012-2018
- Cost of sales of First Utility Limited in the United Kingdom (UK) 2013-2018
- Net assets of Ebico Limited in the United Kingdom (UK) 2013-2017
- National Grid group return on equity (ROE) in the United Kingdom (UK) 2012-2018
- UK: Tangible assets of Ebico Limited 2013-2017
- UK: Cost of sales of Ebico Limited 2013-2017
- Current assets of Ovo Energy Limited in the UK 2013-2018
- Value of assets less liabilities of First Utility Limited in the UK 2012-2018
- Gross profit of First Utility Limited in the United Kingdom (UK) 2013-2018
- National Grid Plc's regulatory asset base 2012-2018
- Flow Energy Limited's cost of sales in the UK 2013-2017
- National Grid Plc's employee injury frequency rate 2011-2018
- National Grid diversity in the workforce 2012-2018
- National Grid Plc's greenhouse gas emissions 2012-2018
- National Grid Plc's sales by segment in the UK 2019
- National Grid Plc's revenue from 2014 to 2018
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