• South Korea: life insurance company customer satisfaction index 2021

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In 2021, Samsung Life Insurance's National Customer Satisfaction Index (NCSI) score in South Korea reached 80 out of 100. Hanwha Life Insurance and Mirae Asset Life Insurance followed with 78 points each.

National Customer Satisfaction Index (NCSI) of life insurance companies in South Korea in 2021

Characteristic	Index score on a 0 to 100 scale
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Release date

May 2022

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Region

South Korea

Survey time period

2021

Supplementary notes

According to the source the National Consumer Satisfaction Index (NCSI) refers to "a measure of customer satisfaction [...] to prove the quality competitiveness of companies, industries, and the nation and to improve the quality of life of the people [...] NCSI measurement units are products and services offered by companies. It measures company satisfaction with all products and services that a company produces and sells, rather than satisfaction with a particular product or brand."

The release date used here is the access date.