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Credit card customer satisfaction index South Korea 2021

Published by L. Yoon, Jul 7, 2022
In 2021, the National Customer Satisfaction Index of the South Korean KB Kookmin Card and Samsung Card each scored 79 out of 100. BC Card and Hyundai Card followed with 78 points.

National Customer Satisfaction Index (NCSI) of credit cards in South Korea in 2021

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Source

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Release date

July 2022

Region

South Korea

Survey time period

2021

Supplementary notes

According to the source the National Consumer Satisfaction Index (NCSI) refers to "a measure of customer satisfaction [...] to prove the quality competitiveness of companies, industries, and the nation and to improve the quality of life of the people [...] NCSI measurement units are products and services offered by companies. It measures company satisfaction with all products and services that a company produces and sells, rather than satisfaction with a particular product or brand."

The release date used here is the access date.

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