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Usage of internal customer info for webcare answer in the Netherlands 2016

Do you consult internally available information about the customer before answering?*

by Raynor de Best, last edited Nov 14, 2018
Usage of internal customer info for webcare answer in the Netherlands 2016 This statistic illustrates the outcome of the survey question: "Do you consult internally available information about the customer before answering?" During the surveyed period in 2016, roughly 20 percent of the responding organizations indicated they sometimes use customer information which is internally available for a webcare response.
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Do you consult internally available information about the customer before answering?*

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