This statistic illustrates the outcome of the survey question: "Do you consult internally available information about the customer before answering?" During the surveyed period in 2016, roughly 20 percent of the responding organizations indicated they sometimes use customer information which is internally available for a webcare response.
Do you consult internally available information about the customer before answering?*
Dutch organizations; B2C, B2B, for profit and non-profit organizations
Method of interview
Online survey
Supplementary notes
* This question was phrased by the source in Dutch as follows: "Worden intern beschikbare gegevens geraadpleegd over de klant voordat atnwoord wordt gegeven?"
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Marketingfacts.nl. (January 26, 2017). Do you consult internally available information about the customer before answering?* [Graph]. In Statista. Retrieved October 14, 2024, from https://www.statista.com/statistics/688938/usage-of-internal-customer-info-for-webcare-answer-in-the-netherlands/
Marketingfacts.nl. "Do you consult internally available information about the customer before answering?*." Chart. January 26, 2017. Statista. Accessed October 14, 2024. https://www.statista.com/statistics/688938/usage-of-internal-customer-info-for-webcare-answer-in-the-netherlands/
Marketingfacts.nl. (2017). Do you consult internally available information about the customer before answering?*. Statista. Statista Inc.. Accessed: October 14, 2024. https://www.statista.com/statistics/688938/usage-of-internal-customer-info-for-webcare-answer-in-the-netherlands/
Marketingfacts.nl. "Do You Consult Internally Available Information about The Customer before Answering?*." Statista, Statista Inc., 26 Jan 2017, https://www.statista.com/statistics/688938/usage-of-internal-customer-info-for-webcare-answer-in-the-netherlands/
Marketingfacts.nl, Do you consult internally available information about the customer before answering?* Statista, https://www.statista.com/statistics/688938/usage-of-internal-customer-info-for-webcare-answer-in-the-netherlands/ (last visited October 14, 2024)
Do you consult internally available information about the customer before answering?* [Graph], Marketingfacts.nl, January 26, 2017. [Online]. Available: https://www.statista.com/statistics/688938/usage-of-internal-customer-info-for-webcare-answer-in-the-netherlands/
