This statistic illustrates the outcome of the survey statement: "To what extent do you agree with the following: In 3 years more than 50 percent of the digital customer contact will be automatically handled". During the surveyed period in 2016, roughly eight percent of the responding organizations indicated they totally disagree that more than half of the digital customer contact will be handled automatically in three years.
To what extent do you agree with the following: In 3 years more than 50 percent of the digital customer contact will be handled automatically*
Dutch organizations; B2C, B2B, for profit and non-profit organizations
Method of interview
Online survey
Supplementary notes
* This question was phrased by the source in Dutch as follows: "Over 3 jaar wordt meer dan 50% van het digitaal klantcontact geautomatiseerd afgehandeld".
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
Marketingfacts.nl. (January 26, 2017). To what extent do you agree with the following: In 3 years more than 50 percent of the digital customer contact will be handled automatically* [Graph]. In Statista. Retrieved January 23, 2025, from https://www.statista.com/statistics/689029/opinion-on-future-of-automated-digital-customer-contact-in-the-netherlands/?__sso_cookie_checker=failed
Marketingfacts.nl. "To what extent do you agree with the following: In 3 years more than 50 percent of the digital customer contact will be handled automatically*." Chart. January 26, 2017. Statista. Accessed January 23, 2025. https://www.statista.com/statistics/689029/opinion-on-future-of-automated-digital-customer-contact-in-the-netherlands/?__sso_cookie_checker=failed
Marketingfacts.nl. (2017). To what extent do you agree with the following: In 3 years more than 50 percent of the digital customer contact will be handled automatically*. Statista. Statista Inc.. Accessed: January 23, 2025. https://www.statista.com/statistics/689029/opinion-on-future-of-automated-digital-customer-contact-in-the-netherlands/?__sso_cookie_checker=failed
Marketingfacts.nl. "To What Extent Do You Agree with The Following: In 3 Years More than 50 Percent of The Digital Customer Contact Will Be Handled Automatically*." Statista, Statista Inc., 26 Jan 2017, https://www.statista.com/statistics/689029/opinion-on-future-of-automated-digital-customer-contact-in-the-netherlands/?__sso_cookie_checker=failed
Marketingfacts.nl, To what extent do you agree with the following: In 3 years more than 50 percent of the digital customer contact will be handled automatically* Statista, https://www.statista.com/statistics/689029/opinion-on-future-of-automated-digital-customer-contact-in-the-netherlands/?__sso_cookie_checker=failed (last visited January 23, 2025)
To what extent do you agree with the following: In 3 years more than 50 percent of the digital customer contact will be handled automatically* [Graph], Marketingfacts.nl, January 26, 2017. [Online]. Available: https://www.statista.com/statistics/689029/opinion-on-future-of-automated-digital-customer-contact-in-the-netherlands/?__sso_cookie_checker=failed
