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Customer satisfaction* with the overall flight experience of Finnair in 2016

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Customer satisfaction* with the overall flight experience of Finnair 2016 This statistics displays the customer satisfaction of Finnair in 2016, looking at the overall flight experience. In all four travel classes 15 % or more of the surveyed customers were very satisfied (10) with their flight as a whole.
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Travel class1 Very dissatisfied2345678910 Very satisfied
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Travel class1 Very dissatisfied2345678910 Very satisfied
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Description

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This statistics displays the customer satisfaction of Finnair in 2016, looking at the overall flight experience. In all four travel classes 15 % or more of the surveyed customers were very satisfied (10) with their flight as a whole.
Show more
Release date
April 2017
Region
Worldwide, Finland
Survey time period
2016
Supplementary notes
* Additional information from the source:
"Finnair’s customer satisfaction survey covers all scheduled traffic destinations operated by Finnair and Norra. The survey is conducted using e-mail questionnaires based on partial random sampling, performed 1–7 days following the flight."
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