Customer satisfaction* with the overall flight experience of Finnair 2016

This statistics displays the customer satisfaction of Finnair in 2016, looking at the overall flight experience. In all four travel classes 15 % or more of the surveyed customers were very satisfied (10) with their flight as a whole.

Customer satisfaction* with the overall flight experience of Finnair in 2016

Travel class1 Very dissatisfied2345678910 Very satisfied
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Source

Release date

April 2017

Region

Worldwide, Finland

Survey time period

2016

Supplementary notes

* Additional information from the source:
"Finnair’s customer satisfaction survey covers all scheduled traffic destinations operated by Finnair and Norra. The survey is conducted using e-mail questionnaires based on partial random sampling, performed 1–7 days following the flight."

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