Netherlands: return policy conditions of retailers 2016

This statistic shows the outcome to a survey done in the Netherlands in 2016 during which respondents were asked the following question: ''In which situations is a customer not allowed to return a product in your store?'' As of October 2016, a little more than 70 percent of the respondents indicated that a product cannot be returned when the products are custom-made.

In which situations is a customer not allowed to return a product in your store?*

Type of conditions	Share of respondents
-	-
-	-
-	-
-	-
-	-

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Release date

October 2016

More information

Region

Netherlands

Survey time period

September 2016 to October 2016

Number of respondents

657*

Special properties

retailers active in clothing, shoes and/or sports

Method of interview

Online survey

Supplementary notes

* 40% physical shops and webshops, 59% physical shops, 1% webshop/social media only

** The question was originally phrased in Dutch by the source as follows: "Bij welke situaties mag de klant niet retourneren (voor ruil, tegoedbon en/of geld terug etc.)? Meerdere antwoorden mogelijk''.

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