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Customer satisfaction with travel safety on Trenord's trains in Italy 2017

This statistic displays the results of a survey conducted among Trenord customers in Italy in 2016 and 2017. Trenord is an Italian regional railway company that operates in the region of Lombardy. Over this period, the share of customers satisfied with safety on board increased from 64 to 72 percent.

Share of Trenord customers satisfied with travel safety in Italy in 2016 and 2017

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Source

Release date

February 2018

Region

Italy

Survey time period

May to November 2016 and May to November 2017

Number of respondents

15,200 respondents

Special properties

Customer Satisfaction Survey

Method of interview

Face-to-face interview

Supplementary notes

The level of satisfaction was assessed according to a scale within the range of 1 (not at all satisfied) to 10 (completely satisfied). The data shown in the this statistic takes into account customer satisfaction rates equal or superior to 6.

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