Preferred customer service channels in Sweden 2016

Published by Statista Research Department, Oct 4, 2016
This statistic shows the results of a survey displaying the preferences for different customer service channels in Sweden in 2015 and 2016. 19 percent of respondents preferred using a chat when contacting customer service.

Distribution of preferences of different customer service channels in Sweden in 2015 and 2016

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Source

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Release date

2016

Region

Sweden

Survey time period

2015 to 2016*

Supplementary notes

* Source adds the following information: "Numbers are taken from quarterly studies conducted in 2015 and 2016."

The source does not specify the number of respondents.

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