Italy: reasons for not using home banking systems 2017

The figure shows the reasons for not using home banking systems among Italians in 2017. According to the survey, around 41 percent of respondents did not use online banking because they preferred human contact.
Home banking generally refers to either banking over the telephone or on the internet. Online banking, also known as internet banking, e-banking or virtual banking, is an electronic payment system that enables customers of a bank or other financial institution to conduct a range of financial transactions through the financial institution's website.

What are the reasons why you do not use the home banking system?

Share of respondents who does not use online banking (27.5 percent)
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Source

Release date

May 2017

Region

Italy

Survey time period

May 5th, 2017

Number of respondents

800 respondents

Age group

18 years and older

Method of interview

CATI, online interview

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Statistics on "Online banking in Italy "

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