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Italy: reasons for not using home banking systems 2017

What are the reasons why you do not use the home banking system?

Italy: reasons for not using home banking systems 2017 The figure shows the reasons for not using home banking systems among Italians in 2017. According to the survey, around 41 percent of respondents did not use online banking because they preferred human contact. Home banking generally refers to either banking over the telephone or on the internet. Online banking, also known as internet banking, e-banking or virtual banking, is an electronic payment system that enables customers of a bank or other financial institution to conduct a range of financial transactions through the financial institution's website.
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What are the reasons why you do not use the home banking system?

Share of respondents who does not use online banking (27.5 percent)
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Share of respondents who does not use online banking (27.5 percent)
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The figure shows the reasons for not using home banking systems among Italians in 2017. According to the survey, around 41 percent of respondents did not use online banking because they preferred human contact. Home banking generally refers to either banking over the telephone or on the internet. Online banking, also known as internet banking, e-banking or virtual banking, is an electronic payment system that enables customers of a bank or other financial institution to conduct a range of financial transactions through the financial institution's website.
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Release date
May 2017
Region
Italy
Survey time period
May 5th, 2017
Number of respondents
800 respondents
Age group
18 years and older
Method of interview
CATI, online interview
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