Preferred method of switching energy supplier in the UK

Preferred method of switching energy supplier in the United Kingdom (UK) in 2017 (in percentage by region)

Preferred method of switching energy supplier in the UK This statistic shows the preferred method of switching energy suppliers by customers in the United Kingdom (UK) in 2017, by region. Across all regions, at least half of all respondents would prefer to use the internet to perform the switch independently. Customers in Northern Ireland are the least interested in switching suppliers online by themselves. However, this is still the preferred method overall with 50 percent of the respondents indicating they would prefer to manage the process by themselves. Switching on the basis of face to face advice is the least popular method of switching across all regions.

When switching electricity suppliers, 72 percent of respondents to a survey conducted by Ipsos for OFGEM cited a desire to save money as their primary reason to make to switch. Other triggers include moving home, customer service, and wanting to switch to a more environmentally friendly tariff.
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Preferred method of switching energy supplier in the United Kingdom (UK) in 2017 (in percentage by region)

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Online by myselfPhone adviceFace to face advice
North East 60%26%8%
North West 62%21%6%
Yorkshire & Humberside 65%26%5%
East Midlands 61%19%10%
West Midlands 62%20%11%
East of England 69%20%6%
London 61%24%6%
South East 63%22%5%
South West 67%20%9%
Wales 64%22%8%
Scotland 61%17%9%
Northern Ireland50%23%16%
Online by myselfPhone adviceFace to face advice
North East 60%26%8%
North West 62%21%6%
Yorkshire & Humberside 65%26%5%
East Midlands 61%19%10%
West Midlands 62%20%11%
East of England 69%20%6%
London 61%24%6%
South East 63%22%5%
South West 67%20%9%
Wales 64%22%8%
Scotland 61%17%9%
Northern Ireland50%23%16%
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This statistic shows the preferred method of switching energy suppliers by customers in the United Kingdom (UK) in 2017, by region. Across all regions, at least half of all respondents would prefer to use the internet to perform the switch independently. Customers in Northern Ireland are the least interested in switching suppliers online by themselves. However, this is still the preferred method overall with 50 percent of the respondents indicating they would prefer to manage the process by themselves. Switching on the basis of face to face advice is the least popular method of switching across all regions.

When switching electricity suppliers, 72 percent of respondents to a survey conducted by Ipsos for OFGEM cited a desire to save money as their primary reason to make to switch. Other triggers include moving home, customer service, and wanting to switch to a more environmentally friendly tariff.
Show more
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Statistics on "Electricity consumption in the United Kingdom (UK)"
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