Share of major companies offering live chat in Finland 2013-2018

This statistic shows the share of selected major companies offering live chat in Finland from 2013 to 2018. The share of companies offering live chat nearly tripled during the survey period, amounting to 50 percent according to the most recent assessment period.
Live chat is an online service, operating through its own software, that can be offered on a website as a means to serve the customers visiting the site. Live chat can be used for prospective customers in order to help them with their buying decision or for current customers who need support with an already purchased product or service.

Share of selected major companies offering live chat in Finland from 2013 to 2018

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Sources

Release date

November 2017

Region

Finland

Survey time period

2013 to 2018*

Special properties

64 B2B and B2C company brands from 16 different industries with significant turnover and decision-making bodies located in Finland

Supplementary notes

* Some figures were taken from previous reports.

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Statistics on "IT services and digitalization of business in Finland"

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