This statistic shows the level of satisfaction of consumers with their combined energy supplier in Great Britain (GB), by consumer type in 2016. It shows that 78 percent of customers of one of the so-called Big Six suppliers reported to be satisfied, while for small or medium suppliers the share was 82 percent.
Satisfaction with combined supplier in Great Britain, by consumer type 2016
Customer satisfaction with their combined energy supplier in Great Britain (GB), by consumer type in 2016
Source
In cooperation with
Release date
August 2016
More information
Region
United Kingdom (Great Britain)
Survey time period
2016
Number of respondents
4,688*
Age group
15 years and older
Method of interview
Computer-assisted web interviews (CAWI)
Supplementary notes
*Base consists of all with one combined gas and electricity supplier.
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Further related statistics
Ofgem, & Ipsos. (August 3, 2016). Customer satisfaction with their combined energy supplier in Great Britain (GB), by consumer type in 2016 [Graph]. In Statista. Retrieved December 14, 2019, from https://www.statista.com/statistics/715557/combined-supplier-satisfaction-consumer-type-uk-gb/
Ofgem, und Ipsos. "Customer satisfaction with their combined energy supplier in Great Britain (GB), by consumer type in 2016." Chart. August 3, 2016. Statista. Accessed December 14, 2019. https://www.statista.com/statistics/715557/combined-supplier-satisfaction-consumer-type-uk-gb/
Ofgem, Ipsos. (2016). Customer satisfaction with their combined energy supplier in Great Britain (GB), by consumer type in 2016. Statista. Statista Inc.. Accessed: December 14, 2019. https://www.statista.com/statistics/715557/combined-supplier-satisfaction-consumer-type-uk-gb/
Ofgem, and Ipsos. "Customer Satisfaction with Their Combined Energy Supplier in Great Britain (Gb), by Consumer Type in 2016." Statista, Statista Inc., 3 Aug 2016, https://www.statista.com/statistics/715557/combined-supplier-satisfaction-consumer-type-uk-gb/
Ofgem & Ipsos, Customer satisfaction with their combined energy supplier in Great Britain (GB), by consumer type in 2016 Statista, https://www.statista.com/statistics/715557/combined-supplier-satisfaction-consumer-type-uk-gb/ (last visited December 14, 2019)