U.S. user dissatisfaction reasons online sales 2017

This graph shows the most common reasons for internet users in the United States to be dissatisfied with the online sale of items as of June 2017. During the survey period, 47 percent of respondents who had sold used items online and had been left dissatisfied cited shipping issues as a reason.

Reasons for internet users in the United States to be dissatisfied with the online sale of used items as of June 2017

Characteristic	Share of respondents
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Release date

July 2017

More information

Region

United States

Survey time period

June 15 to 20th, 2017

Number of respondents

249 respondents

Age group

18 years and older

Special properties

who were unsatisfied with the online sale of a used item

Method of interview

Online survey

Supplementary notes

The question has been reworded for a better understanding of the statistic.
Original question: Have you ever been unsatisfied with the online sale of online items? [ ... ] What were you unsatisfied with?

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