Customer satisfaction of B2B customers of DNA 2017, by service

This statistic displays the customer satisfaction of B2B customers of DNA in 2017, by service. In 2017, the scores from EPSI Rating survey measuring customer satisfaction indicated that B2B customers were satisfied or very satisfied with DNA's both mobile communication as well as broadband services. For mobile communications, DNA received an index score of 73.1.

Customer satisfaction of B2B customers of DNA in 2017, by service

EPSI Rating score on a scale of 0 to 100
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Source

Release date

May 2018

Region

Finland

Survey time period

November to December 2017

Number of respondents

2,542**

Age group

18 years and older

Supplementary notes

* EPSI Rating is a recognized European system for measuring customer- and employee satisfaction as well as organizations’ social responsibilities and management effectiveness. EPSI Rating scales from 0 to 100 where:
75 or above = very satisfied
60-75 = satisfied
0-60 = unsatisfied.

** 1,576 B2C and 966 B2B customers.

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