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Change in consumers highly likely to recommend largest consumer banks Australia 2017

This statistic depicts the change in the share of customers who are highly likely to recommend a bank among the 15 largest consumer banks in Australia to a friend or colleague as of June 2017. As of June 2017, 7.7 percent less people were highly likely to recommend Bank SA to a friend or colleague compared to June of the previous year.

Annual change in share consumers who are highly likely to recommend a bank to friends or colleagues in Australia in 2017, by 15 largest consumer banks*

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Release date

July 2017



Survey time period

January to June 2016; January to June 2017

Number of respondents

25,155 (2017); 25,291 (2016)

Age group

14 years and older

Supplementary notes

*Highly likely implies a score of 8, 9 or 10 on a ten point scale regarding the question "How likely would you be to recommend (bank dealt with) to a friend or colleague?".

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