U.S. consumers reasons for returning items to the manufacturer 2017

This statistic shows the results of a Statista survey in which U.S. e-commerce shoppers were asked under what circumstances they would return/send back items they no longer want or need to the distributor or manufacturer in the United States as of June 2017. During the survey period, 87 percent of respondents stated that they would very likely or somewhat likely return/send back items they no longer want or need to the distributor or manufacturer if they were to receive money for it.

Under what circumstances would you return/send back items you no longer want or need to the distributor or manufacturer?

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Source

Release date

July 2017

Region

United States

Survey time period

June 15 to 20th, 2017

Number of respondents

978 respondents

Age group

18 years and older

Special properties

who have bought at least once a used item and bought something online during the last 3 months

Method of interview

Online survey

Supplementary notes

This statistic only shows the answers of the top two boxes "very likely" and "somewhat likely".

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