B2B customer satisfaction of telecommunication providers in Finland 2017, by service

This statistic displays the result of survey on the satisfaction of B2B customers of telecommunication providers in Finland in 2017, by service. Regarding broadband, Elisa ranked first with a core of 77.1, followed by DNA with roughly two index points less. In terms of mobile communications, Telia ranked first with 76.9 index points, followed by Elisa with 74.6 points. According to the source, an index score of above 75 indicates that customers were very satisfied with the provider.

Customer satisfaction of B2B customers of telecommunication providers in Finland in 2017, by service

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Source

Release date

May 2018

Region

Finland

Survey time period

November to December 2017

Number of respondents

2,542**

Age group

18 years and older

Supplementary notes

* EPSI Rating is a recognized European system for measuring customer- and employee satisfaction as well as organizations’ social responsibilities and management effectiveness. EPSI Rating scales from 0 to 100 where:
75 or above = very satisfied
60-75 = satisfied
0-60 = unsatisfied.

** 1,576 B2C and 966 B2B customers.

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Statistics on "Telecommunication providers in Finland"

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