Survey on satisfaction with broadband service quality in Finland 2015-2016, by type

This statistic displays the result of a survey on the satisfaction with the broadband service quality in Finland in 2015 and 2016, by connection type. The satisfaction of B2C and B2B customers towards the service quality of both fixed-line and mobile broadband decreased in 2016 compared to the previous year. The satisfaction rating of B2C clients was slightly higher than that of B2B clients. The main internet service providers in Finland include Elisa, DNA and Telia Company. Since 2017, Telia Company includes the former two telecommunication companies operating in Finland: Tele Finland and Sonera.

On a scale of 0 to 100, how satisfied are you with the service quality of your broadband?

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Release date

October 2016



Survey time period

2015, 2016

Age group

18-79 years

Special properties

B2B and B2C customers living in Finland

Supplementary notes

* EPSI Rating is a recognized European system for measuring customer- and employee satisfaction as well as organizations’ social responsibilities and management effectiveness. EPSI Rating scales from 0 to 100.

The source does not provide information on the original wording used during the survey.

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Statistics on "Telecommunication providers in Finland"

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