Survey on B2B customer complaints about mobile broadband in Finland 2017

This statistic displays the result of a survey on B2B customer complaints about mobile broadband in Finland in 2017. In 2017, 19 percent of respondents complained directly to their provider. 68 percent did not have any reason to complain. The main internet service providers in Finland include Elisa, DNA and Telia Company. Since 2017, Telia Company includes the former two telecommunication companies operating in Finland: Tele Finland and Sonera.

Have you complained about your mobile broadband?

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Release date

May 2018



Survey time period

November to December 2017

Number of respondents


Age group

18 years and older

Supplementary notes

* 1,576 B2C and 966 B2B customers.

This question was phrased by the source as follows: "Onko teillä ollut aihetta valittaa tai tehdä valitusta teidän palveluntarjoajallenne tai oletteko valittaneet jonnekin?" (In English: "Have you had a reason to complain to the provider or other parties?")

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