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Survey on customer satisfaction of pay TV providers in Finland 2012-2017

Published by E. Niinimäki, Oct 15, 2020
This statistic displays the result of a survey on customer satisfaction of pay TV providers in Finland from 2012 to 2017. As of 2017, Elisa had the highest pay TV customer satisfaction, reaching a score of 71.2. Telia (former Sonera, now part of the Swedish Telia Group) ranked second, with an improvement of 4.2 index points from the previous year. In the same year, DNA's satisfaction score dropped below 65, meaning that the customers were unsatisfied with the pay TV provider.

Customer satisfaction of pay TV providers in Finland from 2012 to 2017 (EPSI Rating score**)

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Source

Release date

May 2018

Region

Finland

Survey time period

2012 to 2017***

Number of respondents

2,542*

Age group

18 years and older

Special properties

error margin 2-3 index points, DNA 3.9 and Elisa 3.4 index points

Supplementary notes

* 1,576 B2C and 966 B2B customers.

** The scale from 0 to 100 where:
75 or above = very satisfied
60-75 = satisfied
0-60 = unsatisfied.

*** The survey for 2017 was conducted between November and December 2017.

The figures have been taken from several publications.

The source does not provide information on the original wording used during the survey.

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