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Survey on customer satisfaction of pay TV providers in Finland 2012-2017
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Survey on customer satisfaction of pay TV providers in Finland 2012-2017
Customer satisfaction of pay TV providers in Finland from 2012 to 2017 (EPSI Rating score**)
by Agnete Lundetræ Jürgensen,
last edited
Oct 10, 2018
This statistic displays the result of a survey on customer satisfaction of pay TV providers in Finland from 2012 to 2017. As of 2017, Elisa had the highest pay TV customer satisfaction, reaching a score of 71.2. Telia (former Sonera, now part of the Swedish Telia Group) ranked second, with an improvement of 4.2 index points from the previous year. In the same year, DNA's satisfaction score dropped below 65, meaning that the customers were unsatisfied with the pay TV provider.
Customer satisfaction of pay TV providers in Finland from 2012 to 2017 (EPSI Rating score**)
| Elisa | DNA | Canal Digital | Telia | |
|---|---|---|---|---|
| - | - | - | - | - |
| - | - | - | - | - |
| - | - | - | - | - |
| - | - | - | - | - |
| - | - | - | - | - |
| - | - | - | - | - |
| Elisa | DNA | Canal Digital | Telia | |
|---|---|---|---|---|
| - | - | - | - | - |
| - | - | - | - | - |
| - | - | - | - | - |
| - | - | - | - | - |
| - | - | - | - | - |
| - | - | - | - | - |
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by Agnete Lundetræ Jürgensen,
last edited
Oct 10, 2018
This statistic displays the result of a survey on customer satisfaction of pay TV providers in Finland from 2012 to 2017. As of 2017, Elisa had the highest pay TV customer satisfaction, reaching a score of 71.2. Telia (former Sonera, now part of the Swedish Telia Group) ranked second, with an improvement of 4.2 index points from the previous year. In the same year, DNA's satisfaction score dropped below 65, meaning that the customers were unsatisfied with the pay TV provider.
- Show sources information
- Show publisher information
- Release date
- May 2018
- Region
- Finland
- Survey time period
- 2012 to 2017***
- Number of respondents
- 2,542*
- Age group
- 18 years and older
- Special properties
- error margin 2-3 index points, DNA 3.9 and Elisa 3.4 index points
- Supplementary notes
-
* 1,576 B2C and 966 B2B customers.
** The scale from 0 to 100 where:
75 or above = very satisfied
60-75 = satisfied
0-60 = unsatisfied.
*** The survey for 2017 was conducted between November and December 2017.
The figures have been taken from several publications.
The source does not provide information on the original wording used during the survey.
Source
- Show sources information
- Show publisher information
- Release date
- May 2018
More information
- Region
- Finland
- Survey time period
- 2012 to 2017***
- Number of respondents
- 2,542*
- Age group
- 18 years and older
- Special properties
- error margin 2-3 index points, DNA 3.9 and Elisa 3.4 index points
- Supplementary notes
-
* 1,576 B2C and 966 B2B customers.
** The scale from 0 to 100 where:
75 or above = very satisfied
60-75 = satisfied
0-60 = unsatisfied.
*** The survey for 2017 was conducted between November and December 2017.
The figures have been taken from several publications.
The source does not provide information on the original wording used during the survey.
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Telecommunication providers in Finland
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Statistics on "Telecommunication providers in Finland"
- Overview
The most important statistics
- Turnover of the telecommunications industry in Finland from 2010 to 2017, by sector (in million euros)Turnover of the telecommunications industry in Finland 2010-2017, by sector
- Market share of telecommunication providers in Finland in 2017Market share of telecommunication providers in Finland 2017
- Market share of mobile broadband internet service providers in Finland from 2007 to 2017Mobile internet service provider market share in Finland 2007-2017
- Market share of fixed broadband internet service providers in Finland from 2007 to 2017Fixed broadband internet service provider market share in Finland 2007-2017
- Share of investments of the total revenue in the telecommunications sector in Finland from 2009 to 2017, by typeTelecommunications industry's investment rate in Finland 2009-2017, by type
- Price level index of telecommunication services in Finland from 2008 to 2016Price level index of telecommunication services in Finland 2008-2016
- Price level index of data transfer services in Finland from 2008 to 2016Price level index of data transfer services in Finland 2008-2016
- DNA
The most important statistics
- Net sales of DNA from 2008 to 2018 (in million euros)Net sales of DNA 2008-2018
- EBITDA of DNA from 2008 to 2018 (in million euros)EBITDA of DNA 2008-2018
- Operating result (EBIT) of DNA from 2008 to 2018 (in million euros)EBIT of DNA 2008-2018
- Number of fixed-network subscriptions of DNA from 2008 to 2018 (in 1,000s)Number of fixed-network subscriptions of DNA 2008-2018
- Number of mobile communications subscriptions of DNA from 2008 to 2018 (in 1,000s)Number of mobile communications subscriptions of DNA 2008-2018
- Net sales of DNA from consumer business from 2013 to 2018 (in million euros)Consumer business net sales of DNA 2013-2018
- Net sales of DNA from corporate business from 2013 to 2018 (in million euros)Corporate business net sales of DNA 2013-2018
- Elisa
The most important statistics
- Annual revenue of Elisa from 2010 to 2018 (in million euros)Annual revenue of Elisa 2010-2018
- Annual revenue of Elisa from corporate customers 2010 to 2018 (in million euros)Annual revenue of Elisa from corporate customers 2010-2018
- Annual revenue of Elisa from consumer customers 2010 to 2018 (in million euros)Annual revenue of Elisa from consumer customers 2010-2018
- EBITDA of Elisa from 2010 to 2018 (in million euros)EBITDA of Elisa 2010-2018
- Earnings per share of Elisa from 2010 to 2018 (in euros)Earnings per share of Elisa 2010-2018
- Number of employees of Elisa from 2012 to 2018Number of employees of Elisa 2012-2018
- Telia Company
The most important statistics
- Net revenue of Telia Company from 2007 to 2018 (in billion SEK)Net revenue of Telia Company 2007-2018
- Net revenue of Telia Company in 2017 and 2018, by region (in million SEK)Net revenue of Telia Company 2017-2018, by region
- EBITDA of Telia Company from 2013 to 2018 (in million SEK)EBITDA of Telia Company 2013-2018
- Total net income of Telia Company from 2007 to 2018 (in billion SEK)Total net income of Telia Company 2007-2018
- Number of subscriptions of Telia Company in Finland from 2015 to 2018, by service (in 1,000s)Subscribers of Telia Company in Finland 2015-2018, by service
- Distribution of employees of Telia Company in 2018, by countryDistribution of employees of Telia Company 2018, by country
- Distribution of revenue of Telia Company in 2018, by serviceDistribution of revenue of Telia Company 2018, by service
- Distribution of revenue of Telia Company in 2019, by segmentDistribution of revenue of Telia Company 2019, by segment
- Customer service and customer satisfaction
The most important statistics
- Customer satisfaction of B2C customers of telecommunication providers in Finland in 2017, by service (EPSI Rating score*)B2C customer satisfaction of telecommunication providers in Finland 2017, by service
- Customer satisfaction of B2B customers of telecommunication providers in Finland in 2017, by service (EPSI Rating score*)B2B customer satisfaction of telecommunication providers in Finland 2017, by service
- Development of customer service response times of mobile operators quarterly in Finland from the 1st quarter of 2015 to the 4th quarter of 2017 (in seconds)Customer service response times of operators in Finland 2015-2017
- Customer satisfaction of pay TV providers in Finland from 2012 to 2017 (EPSI Rating score**)Survey on customer satisfaction of pay TV providers in Finland 2012-2017
- On a scale of 0 to 100, how trustworthy do you consider your telecommunications operator?Survey on trust in telecommunications operators in Finland 2016
- On a scale of 0 to 100, how satisfied are you with the service quality of your broadband?Survey on satisfaction with broadband service quality in Finland 2015-2016, by type
- On a scale of 0 to 100, how would you rate the channel assortment of your pay TV provider?Survey on channel assortment of pay TV providers in Finland 2016
- Have you complained about your fixed-line broadband?Survey on B2C customer complaints about fixed-line broadband in Finland 2017
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Statistics on "Telecommunication providers in Finland"
- Turnover of the telecommunications industry in Finland from 2010 to 2017, by sector (in million euros)
- Market share of telecommunication providers in Finland in 2017
- Market share of mobile broadband internet service providers in Finland from 2007 to 2017
- Market share of fixed broadband internet service providers in Finland from 2007 to 2017
- Share of investments of the total revenue in the telecommunications sector in Finland from 2009 to 2017, by type
- Price level index of telecommunication services in Finland from 2008 to 2016
- Price level index of data transfer services in Finland from 2008 to 2016
- Net sales of DNA from 2008 to 2018 (in million euros)
- EBITDA of DNA from 2008 to 2018 (in million euros)
- Operating result (EBIT) of DNA from 2008 to 2018 (in million euros)
- Number of fixed-network subscriptions of DNA from 2008 to 2018 (in 1,000s)
- Number of mobile communications subscriptions of DNA from 2008 to 2018 (in 1,000s)
- Net sales of DNA from consumer business from 2013 to 2018 (in million euros)
- Net sales of DNA from corporate business from 2013 to 2018 (in million euros)
- Annual revenue of Elisa from 2010 to 2018 (in million euros)
- Annual revenue of Elisa from corporate customers 2010 to 2018 (in million euros)
- Annual revenue of Elisa from consumer customers 2010 to 2018 (in million euros)
- EBITDA of Elisa from 2010 to 2018 (in million euros)
- Earnings per share of Elisa from 2010 to 2018 (in euros)
- Number of employees of Elisa from 2012 to 2018
- Net revenue of Telia Company from 2007 to 2018 (in billion SEK)
- Net revenue of Telia Company in 2017 and 2018, by region (in million SEK)
- EBITDA of Telia Company from 2013 to 2018 (in million SEK)
- Total net income of Telia Company from 2007 to 2018 (in billion SEK)
- Number of subscriptions of Telia Company in Finland from 2015 to 2018, by service (in 1,000s)
- Distribution of employees of Telia Company in 2018, by country
- Distribution of revenue of Telia Company in 2018, by service
- Distribution of revenue of Telia Company in 2019, by segment
- Customer satisfaction of B2C customers of telecommunication providers in Finland in 2017, by service (EPSI Rating score*)
- Customer satisfaction of B2B customers of telecommunication providers in Finland in 2017, by service (EPSI Rating score*)
- Development of customer service response times of mobile operators quarterly in Finland from the 1st quarter of 2015 to the 4th quarter of 2017 (in seconds)
- Customer satisfaction of pay TV providers in Finland from 2012 to 2017 (EPSI Rating score**)
- On a scale of 0 to 100, how trustworthy do you consider your telecommunications operator?
- On a scale of 0 to 100, how satisfied are you with the service quality of your broadband?
- On a scale of 0 to 100, how would you rate the channel assortment of your pay TV provider?
- Have you complained about your fixed-line broadband?
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- Net income of Grupo Televisa from 2012 to 2018 (in billion Mexican pesos)
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- Leading European pay TV operators in 2018, by subscription and VoD revenue (in billion U.S. dollars)
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- Export value of rubber trapezoidal transmission belts* in the United Kingdom between 2010 and 2018 (in in thousand British pounds)
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