Premium
Premium statistics

Industry-specific and extensively researched technical data (partially from exclusive partnerships).

A paid subscription is required for full access.

Read more

Survey on customer satisfaction of pay TV providers in Finland 2012-2017

Published by Statista Research Department, Mar 4, 2020
This statistic displays the result of a survey on customer satisfaction of pay TV providers in Finland from 2012 to 2017. As of 2017, Elisa had the highest pay TV customer satisfaction, reaching a score of 71.2. Telia (former Sonera, now part of the Swedish Telia Group) ranked second, with an improvement of 4.2 index points from the previous year. In the same year, DNA's satisfaction score dropped below 65, meaning that the customers were unsatisfied with the pay TV provider.

Customer satisfaction of pay TV providers in Finland from 2012 to 2017 (EPSI Rating score**)

Exclusive Premium statistic

You need a Single Account for unlimited access.

  • Full access to 1m statistics

  • Incl. source references

  • Available to download in PNG, PDF, XLS format

Single Account
only $59 / month *
View for free
*Duration: 12 months, billed annually, single license

Access to this and all other statistics on 80,000 topics from

$708 / Year

Additional Information

© Statista 2020

Show source

Show detailed source information?
Register for free
Already a member?
Log in
Source

Show sources information
Show publisher information

Release date

May 2018

Region

Finland

Survey time period

2012 to 2017***

Number of respondents

2,542*

Age group

18 years and older

Special properties

error margin 2-3 index points, DNA 3.9 and Elisa 3.4 index points

Supplementary notes

* 1,576 B2C and 966 B2B customers.

** The scale from 0 to 100 where:
75 or above = very satisfied
60-75 = satisfied
0-60 = unsatisfied.

*** The survey for 2017 was conducted between November and December 2017.

The figures have been taken from several publications.

The source does not provide information on the original wording used during the survey.

Statista Accounts: Access All Statistics. Starting from $708 / Year
Basic Account
Get to know the platform

You only have access to basic statistics.
This statistic is not included in your account.

Single Account
Your perfect start with Statista
  • Instant access to 1m statistics
  • Download in XLS, PDF & PNG format
  • Detailed references
$59 / Month *
Corporate Account
Full access

Corporate solution including all features.

* All products require an annual contract; Prices do not include sales tax.

Statistics on "Telecommunication providers in Finland"

The most important statistics
The most important statistics
The most important statistics
The most important statistics
The most important statistics

Further Content: You might find this interesting as well

Statistics

Topics

Pay TV worldwideTelevision in the U.S.Pay TV in the U.S.Online TV in the U.S.Television in Canada
Statista Accounts: Access All Statistics. Starting from $708 / Year
Learn more about how Statista can support your business.
Menu