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Survey on customer satisfaction of pay TV providers in Finland 2012-2017

Customer satisfaction of pay TV providers in Finland from 2012 to 2017

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Release date

May 2018



Survey time period

2012 to 2017***

Number of respondents


Age group

18 years and older

Special properties

error margin 2-3 index points, DNA 3.9 and Elisa 3.4 index points

Supplementary notes

* 1,576 B2C and 966 B2B customers.

** The scale from 0 to 100 where:
75 or above = very satisfied
60-75 = satisfied
0-60 = unsatisfied.

*** The survey for 2017 was conducted between November and December 2017.

The figures have been taken from several publications.

The source does not provide information on the original wording used during the survey.

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