B2C customer satisfaction of mobile services in Sweden 2012-2016

This statistic shows the survey displaying B2C customer satisfaction of mobile services in Sweden from 2012 to 2016. During the survey period of 2013, 67.2 percent of the respondents stated to be satisfied with mobile services in Sweden.

B2C customer satisfaction of mobile services in Sweden from 2012 to 2016

Customer service index
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Source

Release date

October 2016

Region

Sweden

Survey time period

2012 to 2016

Number of respondents

2,000 respondents

Age group

18-79 years

Method of interview

Telephone interview

Supplementary notes

The respondents were asked to indicate their satisfaction on a scale from 1 to 10, where 1 represents dissatisfaction and 10 represents complete satisfaction. The average of each question was then added to an index with the scale of 0 to 100, where 100 is the maximum value of the index and represents completely satisfied customers.

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Statistics on "Mobile internet in Sweden"

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