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Net increase in indirect/induced jobs in CRM due to AI globally 2017-2021

This statistic shows an estimate of the net increase in indirect and/or induced jobs due to artificial intelligence (AI) use in customer relationship management (CRM) activities, from 2017 to 2021. It is estimated that in the next five years, a total of almost 1.25 million indirect/induced jobs could be created in the CRM market worldwide as a result of the adoption of AI.

Net increase in indirect and/or induced jobs in customer relationship management (CRM) due to artificial intelligence (AI) worldwide, from 2017 to 2021

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Release date

June 2017



Survey time period


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Figures are estimates

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