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System sales of Chick-fil-A in the U.S. 2016-2018

System sales of Chick-fil-A in the United States from 2016 to 2018 (in billion U.S. dollars)

by S. Lock, last edited Aug 13, 2019
System sales of Chick-fil-A in the U.S. 2016-2018 Georgia-based quick service restaurant (QSR) chain Chick-fil-A accounted for systemwide sales of approximately 10 billion U.S. dollars in its native country of the United States in 2018, up from nine billion the previous year.
 Chick-fil-A vs. KFC

Specializing in chicken sandwiches, Chick-fil-A was by far the leading quick-service chicken restaurant chain in the United States - the company's systemwide sales in the U.S. came to more than double its globally famous competitor Kentucky Fried Chicken (KFC). Comparatively KFC’s U.S. sales only amounted to a little less than four and a half billion U.S. dollars in 2018.

Customer satisfaction

The company’s success also reflected in its American Customer Satisfaction Index (ACSI) score. Perhaps surprisingly for a QSR it seems like much of Chick-fil-A's success comes from a high level of customer satisfaction. With a score of 87 out of 100, Chick-fil-A's score was eight points higher than the average for all quick-service restaurants – this was also the highest score of any QSR in the index in 2019.
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System sales of Chick-fil-A in the United States from 2016 to 2018 (in billion U.S. dollars)

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